Senior Director of Impartial Hearings

About the role

The New York City Housing Authority (NYCHA) is the nation's oldest and largest public housing authority with more than 152,000 apartments and over 370,000 residents. NYCHA's mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility. NYCHA also administers a citywide Section 8 leased housing program that serves over 200,000 tenants. Since the 2019 Agreement between NYCHA, the Department of Housing & Urban Development (HUD), and the U.S. District Court, Southern District of New York (SDNY), NYCHA has been working under a Federal Monitor structure. The HUD Agreement sets the requirement to create a new Transformational Plan in collaboration with the Federal Monitor and sets forth various compliance related targets for NYCHA across major operational areas. The Deputy Chief Administrative Officer (DCAO) seeks a highly experienced, strategic, and operationally focused Senior Director of Impartial Hearings to lead the Authority's administrative hearing function for the Office of the Impartial Hearings (OIH). The OIH is an administrative tribunal responsible for conducting impartial hearings and rendering decisions in accordance with applicable federal regulations, consent decrees, NYCHA policies, and principles of due process. Reporting to the DCAO, the Senior Director of Impartial Hearings is responsible for the overall administration, integrity, quality, and operational effectiveness of NYCHA's hearing process. The Senior Director of Impartial Hearings oversees Hearing Officers, administrative/operational staff, case management functions, and hearing procedures to ensure fair, timely, legally sound, and consistent adjudication of matters involving public housing tenancy, Section 8 subsidy administration, grievances, appeals, and related proceedings. The ideal candidate will possess strong expertise in administrative law, quasi-judicial proceedings, due process protections, and public sector operations, along with demonstrated experience managing high-volume adjudicatory environments and leading operational improvements. The responsibilities of the Senior Director of Impartial Hearings will include, but are not limited to: - Oversee the day-to-day operations of the Office of Impartial Hearings, including hearing scheduling, case management, calendaring, workflow management, staffing, and operational performance. - Supervise Hearing Officers and hearing administrative/operations staff, including assignment distribution, performance management, training, coaching, and professional development. - Ensure hearings and written determinations are conducted and issued in accordance with federal regulations, consent decrees, NYCHA policies and procedures, and applicable laws governing administrative proceedings. - Establish operational standards, performance metrics, and quality control measures to improve consistency, efficiency, timeliness, service delivery, and procedural integrity across hearing functions. - Monitor caseloads, backlog trends, hearing timelines, and disposition rates and implement strategies to improve operational effectiveness. - Lead the business process reengineering of the hearing lifecycle, streamlining workflows and documenting change initiatives. - Develop, update, and maintain hearing officer standard operating procedures, operational protocols, templates, and training materials to ensure compliance and consistency. - Lead operational modernization and process improvement initiatives focused on enhancing hearing administration, reporting, and optimizing customer experience. - Establish data standards and maintenance practices to ensure the long-term usability, reliability, and sustainability of records and reporting databases. - Review legally complex matters and elevate issues requiring executive or legal review as appropriate. - Manage the operational utilization and delivery of critical interpretation and translation vendor services within hearing workflows to ensure compliance with federal, state, and city language access mandates. Additional Information 1. Submit your cover letter and resume. 2. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). 3. NYCHA residents are encouraged to apply. 4. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees' Retirement System (NYCERS). Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position. EXECUTIVE AGENCY COUNSEL - 95005 Admission to the New York State Bar; and four years of recent full-time responsible, relevant, satisfactory legal experience subsequent to admission to any bar, eighteen months of which must have been in th

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