Customer Service and Product Support Specialist

Requirements

• Minimum 1 year of experience in a customer service or product support role, preferably in consumer goods or technical equipment.
• Highly proficient in Microsoft Excel, Word, and Outlook; experience with CRM tools (Salesforce).
• Highly proficient with Ecommerce tools (Shopify, Gorgias), and ERP systems (Full Circle).
• Strong communication and writing skills with the ability to explain technical product issues clearly and professionally.
• High attention to detail with the ability to manage sensitive cases empathetically and diplomatically.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.
• Collaborative mindset with the initiative to work independently when needed.
• Familiarity with product claims, warranty processes, or technical troubleshooting.
• A passion for motorsports, technical gear, or action sports is strongly desired, as it helps connect with our customer base.

Additional Information

Alpinestars is a world leader in protective gear, apparel, and technical equipment for motorsports and action sports. Our mission is to provide top-tier performance and safety products for both elite athletes and everyday riders. Behind every product we deliver is a commitment to service, integrity, and excellence. We are currently seeking a Customer Service & Product Support Specialist to join our eCommerce division. This position focuses on ensuring customer satisfaction through responsive communication, product support, and claims resolution related to Alpinestars' technical gear and apparel.

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