Service Coordinator

Responsibilities

• Manage the scheduling, dispatch, and logistical coordination of mechanical service operations.
• Serve as the primary point of contact for customers regarding ongoing jobs.
• Allocate manpower and schedule technicians for service jobs.
• Coordinate third-party service providers when external support is necessary.
• Source and procure all necessary materials and equipment required for outage execution.
• Ensure technicians have the required documentation for site access, including ID, background checks, and drug screenings.
• Prepare and manage required test documentation for equipment calibration and service.
• Generate and send accurate quotes for service work.
• Handle purchasing parts as required for specific jobs.
• Manage all invoicing related to outage work and service work across multiple shop locations.
• Answer incoming service-related phone calls and provide customer support.
• Job Requirements:
• Ability to travel within the mid-Atlantic region (PA, NJ, MD, DE) up to 50% of the time.
• Highly organized with strong attention to detail and time management skills.
• 2 years of experience in service coordination, field service, or technical support role within the valves, industrial equipment, or mechanical services industry.
• Strong data entry experience with an ERP system.
• Associate degree in a relevant field such as mechanical engineering technology, industrial maintenance, or business administration required; bachelor's degree preferred.
• Key Competencies:
• Customer Service
• Collaboration
• Attention to detail
• Time Management
• Organization
• Communication
• Travel Requirements:
• Ability to travel within the territory (PA, NJ, MD, DE) up to 50% of the time.
• Physical Demands:
• Lifting up to 50 pounds.
• We are proud to be an employee-owned organization. Through our ESOP, every team member shares in the growth and success of the company, fostering a culture of collaboration, accountability, and long-term rewards.
• Proconex offers a standout culture, fantastic work environment, and has very competitive benefits to include premium medical, 401K match, tuition reimbursement, and other unique incentives.
• When receiving e-mails from a Proconex or Valspec recruiter, you will only receive e-mails from addresses ending in @proconexdirect.com, @proconex.net or @valspec.net. Any other domains are impersonations and should be ignored.
• Candidates must be legally eligible to work in the United States without company sponsorship. Also, we are not interested in working on a corp-to-corp basis with other companies at this time.
• Any third-party unsolicited resume submission(s) will immediately become the property of Proconex. Proconex will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established.

Benefits

Additional Information

Proconex is the exclusive Emerson Impact Partner for Emerson Automation Solutions in the Mid-Atlantic region. We provide a full portfolio of Process Automation Control Systems, Valves and Control Devices, and related technologies and services to a range of customers-in the Life Sciences, Chemical, Power, Refining, Oil & Gas, Food & Beverage, Paper, Metals, and other industries, as well as commercial enterprises and campus facilities. With three strategically located offices, Proconex maintains a deep dedication to its 200+ employees, a sharp focus on safety and quality, and the drive to deliver. Service Coordinator - Mechanical Services Location: Royersford, PA Position Summary: The Mechanical Service Coordinator at Proconex is responsible for managing the scheduling, dispatch, and logistical coordination of mechanical service operations with a focus on pressure relief valve work. This role serves as a central point of communication between technicians, customers, and internal departments to ensure the efficient and timely execution of service requests, repairs, installations, and preventative maintenance. The Service Coordinator plays a key role in optimizing workflow, maintaining service quality, and supporting customer satisfaction.

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