CRM Software Engineer

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Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process. Job Category: Academic Staff Employment Type: Regular Job Profile: Software Engineer/Developer IV Job Summary: The Division of Information Technology (DoIT) is an exciting and dynamic work environment grounded in organizational principles that include family and personal life/work balance; an inclusive, respectful, and supportive work environment; professional development opportunities; innovation; and alignment with the campus's teaching, learning, and research missions. DoIT provides core IT infrastructure services to the university, develops and implements services for the university and in some cases, for the Universities of Wisconsin, plays a major role in managing the state-wide higher education network and regional networks. DoIT's Enterprise CRM and Engagement Solutions (ECES) team collaborates with stakeholders across campus to understand their requirements and build enterprise solutions while developing a domain-driven, integrated Salesforce rollout strategy for the entire university. The Enterprise Business Systems in the Division of Information Technology (DoIT) seeks a CRM developer to provide effective development for administrative, research, outreach, and/or instructional information technology services across UW-Madison. This is your opportunity to join a transformative CRM team, collaborate with diverse stakeholders, and continue our implementation of CRM across campus. Here's how you'll make an impact: Design & Analyze Systems: Study system requirements, review existing setups, and create clear, detailed blueprints for integrating and upgrading systems. Lead Tech Projects: Take charge of projects focused on building, integrating, and maintaining software applications. Partner with Clients: Work directly with clients to discuss project progress, pitch proposals, and solve technical issues. Build Smart Software: Design and develop seamless applications that solve current business problems and can scale for the future. Oversee Testing: Decide how software should be tested and manage the creation and execution of thorough testing plans. Optimize Performance: Create strategies to organize data efficiently and keep systems running fast and reliably. Mentor Others: Train and provide technical guidance to junior team members. Align Tech with Business Goals: Review system designs and requirements to make sure tech solutions perfectly support the company's business strategy. Solve Complex Problems: Act as the resident expert to troubleshoot and solve tricky technical design and integration challenges. This position is eligible for any of the following: 100% remote work; partial remote work; or fully on-site. Remote work requires an approved flexible work arrangement (FWA) , which is reviewed and approved annually . An FWA requires successful candidates to possess their own high-speed internet and phone to perform the work on a university provided computer. Per University policy, transportation between home and assigned work location is not payable/reimbursable and will be at the expense of the employee. Key Job Responsibilities: Leads application development, integration upgrades, and maintenance projects Trains and provides technical guidance to lower level staff Conducts system analysis, reviews, and interprets system requirements, and develops detailed system design specifications for system integration and upgrades Designs and develops well integrated applications that meet present and future business needs Develops data structure and systems performance strategies Consults with clients on project status, proposals, or technical issues Determines testing methodologies and manages the development and implementation of comprehensive test plans Provides expertise on the resolution and technical approach of complex technical design and system integration problems Reviews systems requirements, design, and business processes to ensure the alignment with IT and business strategies Department: Division of Information Technology, Enterprise Business Systems, Enterprise Constituent Relationship Management (CRM) Enterprise Business Systems (EBS) helps administrative units provide enterprise resource planning services to UW-Madison and Universities of Wisconsin constituents. Through business analysis, application design, programming, integration, testing, and project management, EBS supports cloud applications, on-premise vendor solutions, and custom systems. EBS also supports the university's enterprise resource planning systems: the Human Resource System (HRS), Shared Financial System (SFS), Student Information System (SIS), and Constituent Relationship Management (CRM). The Enterprise CRM and Engagement Solutions (ECES) team collaborates with stakeholders across campus to understand their requirements and build enterprise solutions whil

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