Program Manager 4, Construction Delivery Excellence

Responsibilities

• Construction Delivery Execution
• Partner with Service Delivery, Construction, and regional teams to manage end-to-end construction programs
• Coordinate and track new builds, upgrades, and technical refresh projects
• Assess project scope, milestones, and dependencies and build execution plans for large/complex projects
• Identify and resolve roadblocks, risks, and delays impacting delivery timelines
• Program Management & Prioritization
• Manage multiple concurrent programs, ensuring alignment to revenue and customer priorities
• Coordinate prioritization of work across teams to accelerate delivery and reduce aging backlog
• Leverage structured program management tools
• Revenue & Performance Focus
• Drive outcomes tied to: Revenue acceleration
• Cancellation reduction
• Time-to-revenue improvement
• Identify trends, risks, and opportunities across programs and recommend improvements.
• Cross-Functional Leadership
• Act as a central point of coordination across: Sales
• Service Delivery
• Network Engineering
• Construction / Tech Ops
• Finance
• Influence stakeholders and hold teams accountable without direct authority
• Support both internal stakeholders and customer-facing initiatives
• Executive Communication & Accountability
• Provide clear updates to leadership on project status, risks, and performance
• Participate in cross-functional forums and represent program performance
• Demonstrate executive presence in meetings with senior leaders
• Required Experience
• 7-10 years in: Service Delivery (required priority)
• Program / Project Management
• Construction / Network delivery (OSP/ISP exposure preferred)
• Experience managing: Complex, cross-functional programs
• Customer-facing delivery programs
• Core Capabilities
• Strong program management fundamentals (milestones, dependencies, execution discipline)
• Ability to drive accountability across teams
• Strong business acumen (understands revenue impact, prioritization)
• Ability to analyze data and identify trends / recommend actions
• Executive communication and stakeholder management skills
• Proven ability to operate as a leader without direct reports
• Technical / Functional Experience
• Preferred exposure to:
• Service delivery workflows and systems
• CRM systems (e.g., Salesforce, CB Systems or similar)
• Workflow / order management platforms
• Understanding of construction delivery lifecycle (outside plant / inside plant concepts)
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
• Employees at all levels are expected to:
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do wha

Additional Information

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary The Program Manager, Construction Delivery Excellence supports the execution of Comcast Business construction delivery across enterprise and large-scale customer programs. This role partners across Service Delivery, Construction, Sales, and Operations to drive revenue realization, reduce cancellations, and improve the speed and predictability of delivery. This is a high-impact, individual contributor role responsible for managing complex, cross-functional construction initiatives and ensuring programs are executed efficiently, aligned to business priorities, and delivered with a strong focus on customer experience. Job Description Travel: 30% - 40% Due to business operations, we are unable to accept external applications from candidates residing in states: Alaska, Hawaii, Minnesota, Nevada, New York, Oregon, Rhode Island, and Washington.

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