Program Services Coordinator

About the role

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: POSITION PURPOSE SUMMARY: The Program Services Coordinator is responsible for supervising, supporting, and coordinating all aspects of Program Services Caseworkers. They advocate for individuals in need of services and assist in developing a strong, positive, and supportive community. The focus of the work is to strengthen communication, boundaries, safety, and trust to help individuals take steps toward obtaining and maintaining housing. ACCOUNTABILITIES: - Provide day to day leadership, mentoring, and support to program staff, ensuring success in their roles. - HIFIS management - verification of daily data entry in system and case management notes are approved and accurate. - Ensure the Program Services Director is kept informed of all incidents, observations and infractions occurring, and that the information is properly documented and passed on to the appropriate staff. Programming - Work with Program Services Director to lead the centralization of standardization of the intake and referral process. - Oversee the teams' assessments for individuals who fit the Program criteria, assigning staff to clients while balancing caseload and client complexity. - Work with team to develop procedures to reflect current policies, manuals, and standards. Supportive role with crisis intervention and dispute resolution to ensure the safety of residents, outreach clients, and staff. - Participate in the development, planning and coordination of all program activities. - Coach and mentor all staff in their roles, education requirements, and retraining when required. Training -Onboard all Program Services Caseworkers and Relief Program Services Caseworkers. - Review all Salvation Army operational policies, procedures, standards of excellence and regional core standards and ensure compliance of team members. - Review York Regional Operations Manuals pertaining to YHSS site location and ensuring compliance. - Training and maintenance of all documentation for clients HIFIS training for all Program Services Caseworkers and Relief Program Services Caseworkers - Ensure all team members are supported and trained. Staffing/Payroll - Prepare and maintain bi-weekly scheduling of all teams. - Maintenance of relief employee lists Lead or participate in meetings, coaching, or discipline matters for team members with support from leadership - Participation in the on-call schedule Responsible to ensure adequate staffing for vacation and sick absences, coverage may be provided by Coordinator in emergencies - Review and approve bi-weekly payroll hours for all Program Services Caseworkers and Relief Program Services Caseworkers - Attendance verification Administration -Assist the Program Services Director with the development, implementation and analysis of shelter program outcomes measures and data collection process. - Develop and maintain documentation for the program Ensure the smooth operation of the facility, complete in-depth reports for critical incidents; prepare resident files for discharge. - Ensure that all computer records, reports, logbook entries, intake forms and other administrative tasks are done accurately and consistently as per the personal information protection and electronic documents act. - Provide oversight to the gathering and collation of data for the Ontario Government (HIFIS) and The Salvation Army (SAMIS) monthly statistics and any other requirements. - Ensure the proper maintenance and use of a computerized office system and proper record keeping of the same in accordance with the Territorial Computer Usage Policy - - Participation in various committees and groups MANAGERIAL/TECHNICAL RESPONSIBILITY - Reports directly to: Program Services Director -Direct reports for this position: Program Services Caseworkers FINANCIAL AND MATERIALS MANAGEMENT - Gift Cards- tracking and maintain accurate records. - Assist Program Services Director with budgetary requirements. WORKING CONDITIONS - Onsite work environment within housing facility - Shift work - 80 hours bi-weekly. - Works day and evening shifts. Occasional weekends and statutory holidays - Responsible for p

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