Business Analyst- Transport

About the role

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com OVERALL PURPOSE OF THE JOB The Transport Data Analyst is responsible for analysing transport, fleet, and logistics performance data to identify opportunities to improve operational efficiency, service delivery, network utilisation, and contract performance across the transport network. This role supports data-driven decision-making by providing actionable insights into transport operations, fleet utilisation, delivery performance, route optimisation, and compliance outcomes. The Transport Data Analyst works closely with operational teams, contract management, and stakeholders to support continuous improvement initiatives and ensure contractual, and customer requirements are met. This description serves as a guideline, and management may assign other tasks to support business growth. ACCOUNTABILITIES Analyse transport, fleet, and operational data to identify trends, risks, bottlenecks, and improvement opportunities Develop and maintain transport performance reporting, dashboards, and KPI monitoring tools Monitor and report on key operational metrics, including fleet utilisation, vehicle availability, on-time delivery performance, compliance, and productivity Support transport planning and optimisation initiatives through data analysis and modelling Identify opportunities to improve transport efficiency, cost performance, and resource utilisation Provide insights and recommendations to operational and contract management teams Ensure data integrity and accuracy across transport systems and reporting platforms Support continuous improvement initiatives through analysis of operational performance and root cause investigations PRIMARY RESPONSIBILITIES AND DECISIONS/ LEVEL OF AUTHORITY Produce regular operational performance reports and dashboards using data from transport, fleet, and logistics systems Conduct analysis of transport operations to identify efficiency improvements, cost-saving opportunities, and service enhancements Analyse route performance, vehicle utilisation, scheduling effectiveness, and operational productivity Monitor contractual KPIs and provide evidence-based insights to support governance and reporting requirements Perform root cause analysis on service failures, delays, utilisation issues, and compliance concerns Support operational planning through forecasting, trend analysis, and performance modelling Validate and reconcile transport data from multiple systems and sources Collaborate with operations, fleet, and IT teams to resolve data-related issues and improve reporting capability Assist with audits, compliance reporting, and contract performance reviews Escalate operational risks, data quality issues, or emerging trends that may impact service delivery PRE-REQUISITES: To succeed in this role, it is expected that you will have: Knowledge/Experience 3-5 years' experience in data analytics, transport analytics, logistics reporting, or operational performance analysis Experience with Data Reconciliation and Invoicing Experience within transport, logistics , supply chain, Defence, or complex operational environments Experience analysing large datasets to identify operational trends and business improvements Advanced proficiency in data analysis and reporting tools such as Power BI, Excel, SQL, and other visualisation platforms Experience working with transport management systems (TMS), fleet management systems, ERP systems, or logistics platforms Strong understanding of transport operations, fleet management principles, and performance measurement Must be an Australian Citizen and eligible for (and maintain ) an AGSVA Baseline Security Clearance Technical/Professional Skills required Strong analytical and problem-solving skills Ability to transform complex data into meaningful operational insights Advanced reporting, dashboard development, and data visualisation capability Strong attention to detail and data validation skills Excellent written and verbal communication skills Ability to present findings and recommendations to operational and management stakeholders Strong stakeholder engagement and collaboration skills Knowledge of transport performance metrics, fleet utilisation analysis, and operational reporting methodologies Qualifications - Education and/or professional Tertiary qualifications in Data Analytics, Logistics, Supply Chain, Transport Management, Business, Mathematics, Statistics, or a related discipline Experience with Power BI, SQL, data modelling, or business intelligenc

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