Sr. Supervisor, Professional Services, Interview Room

Responsibilities

• Location: Remote in the U.S within 1 hour of an airport. Must be able to travel up to 50%
• Direct Reports: 8-9 individual contributors
• Lead, coach, and develop a Professional Services team accountable for Interview Room deployments-including fixed and mobile solutions-from discovery through go-live and steady-state handoff.
• Own delivery quality for Interview Room programs: site readiness, installation coordination, configuration, validation, training, and integration with Axon Evidence and adjacent Axon products.
• Define and continuously improve scalable delivery playbooks, governance, and controls appropriate for sensitive interview and digital evidence workflows.
• Own inventory and asset lifecycle management for Interview Room programs, including forecasting, allocation, staging, tracking, returns, and RMA coordination with internal teams.
• Partner with Supply Chain, Procurement, and Operations on material availability, constraints, substitutions, and expedites to protect customer timelines and program commitments.
• Manage third-party performance (installers, integrators, subcontractors, and strategic vendors), including statements of work, SLAs, onboarding, audits, and issue resolution.
• Serve as an escalation point for complex technical, contractual, or site issues; drive timely mitigation and preserve customer trust.
• Collaborate with Sales, Customer Success, and Support to deliver a coherent customer journey from sale through implementation and post go-live support.
• Establish and monitor KPIs such as on-time delivery, installation quality, capacity/utilization, customer satisfaction, inventory accuracy, and partner SLA adherence.
• Partner with Product and Engineering to align field execution with roadmap priorities and provide actionable feedback from customer deployments.
• What You Bring
• Bachelor's degree in Business, Engineering, Operations, Computer Science, or a related field; or equivalent experience
• 7+ years in Professional Services, field operations, or technical program delivery, including people leadership experience
• Proven success delivering complex technology to public safety or other regulated, evidence-centric customers; familiarity with Interview Room, interview recording, and/or Axon Evidence workflows is a strong plus
• Demonstrated ownership of inventory and asset management, demand/capacity planning, logistics coordination, and vendor or third-party performance (SLAs, SOWs, audits, remediation)
• Leadership skills with a track record of building, coaching, and retaining high-performing teams; exceptional communication, negotiation, and stakeholder management with customers, third parties, and internal partners
• Robust problem-solving skills and the ability to manage multiple projects and priorities in a fast-paced environment.
• Experience partnering across Sales, Product, Engineering, Customer Success, Support, Supply Chain, and Procurement to deliver complex programs end-to-end
• Technical fluency with hardware deployments, cloud/SaaS platforms, and integrations relevant to interview capture and digital evidence (including Axon Evidence ecosystem concepts)
• A valid driver's license is required and must be maintained throughout employment.
• Benefits that Benefit You
• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices
• Benefits listed herein may vary depending on the nature of your employment and the location where you work
• Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work e

Benefits

Additional Information

Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

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