Field Project Manager, Customer Facing

About the role

Are you looking for an opportunity to apply your project management expertise and technical leadership in a highly visible, customer-facing role? Join our team and play a critical part in delivering complex laboratory projects that directly support customer success. In this role, you will lead or support the end-to-end delivery of large, integrated laboratory service projects. This is a highly hands-on, field-based position requiring active engagement at customer laboratory sites across New England and the Mid-Atlantic States, as well as across North America. You will work closely with internal teams, external partners, and customers to ensure solutions are delivered safely, efficiently, and to the highest quality standards. Success in this role comes from being deeply engaged in on-site execution, coordinating real-time project activities, and adapting quickly in fast-paced operational environments where priorities shift with field conditions and customer needs.

Responsibilities

• You will contribute across the full project lifecycle, from early solution development through execution and closeout, supporting the delivery of complex, multi-vendor laboratory projects.
• Key responsibilities include:
• Supporting solution design, scope development, and proposal activities
• Developing and maintaining project plans (scope, schedule, budget, resources)
• Coordinating with customers and stakeholders to align expectations and execution
• Leading on-site project execution, including vendor coordination and equipment-related activitie
• Monitoring progress, resolving issues in real time, and maintaining momentum across workstreams
• Delivering CrossLab solutions-including laboratory relocations, consulting, and 3D lab design-while leading meetings, driving progress, maintaining documentation, and building strong relationships across customers, internal teams, and third-party vendors

Requirements

• We are seeking a candidate based in either Boston (MA), Philadelphia (PA) or Wilmington (DE) with a strong foundation in project management processes, tools, and best practices, complemented by hands-on experience delivering operational or facility-based projects in the field.
• The ideal candidate thrives in environments where success depends on coordinating physical activities, vendor execution, and on-site decision-making. You are detail-oriented, adaptable, and capable of managing multiple priorities in dynamic, fast-paced environments.
• Required Qualifications
• Bachelor's degree in a scientific or related field, or equivalent experience
• 8+ years of relevant professional experience, including 5+ years in customer-facing field project management
• Experience applying project management methodologies
• Strong written and verbal communication skills
• Experience working directly with external customers
• Experience with data tools/reporting systems
• Ability and willingness to travel extensively (often 50%+) and spend sustained time on-site during critical project phases
• PMP certification
• Experience in laboratory environments, instrument service, or equipment maintenance
• Familiarity with GMP and/or GLP environments
• Pharmaceutical or life sciences industry experience
• Experience managing budgets (quotes, POs, invoicing)
• Experience with third-party service providers
• Lean Six Sigma training or certification
• Proficiency in MS Office and tools such as MS Project, Smartsheet, Visio, SAP, or Maximo
• Why Join Agilent?
• At Agilent, you'll work directly with customers on high-impact laboratory projects that make a meaningful difference in their operations. You'll gain exposure to complex, multi-site and multi-vendor environments while expanding both your technical expertise and leadership capabilities.
• This role offers the opportunity to grow through a combination of hands-on field experience and increasing project ownership, all within a collaborative, customer-focused team delivering critical solutions across the life sciences industry.
• Additional Details
• This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least July 1, 2026 or until the job is no longer posted.

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