IT Support Specialist

About the role

This is an exciting opportunity to join Dentalcorp's IT Operations team at a time of continued growth and transformation. As an IT Support Specialist based in our Toronto office, you'll play a critical role in supporting both our Support Centre staff and dental clinics across the network. Reporting to the Manager, IT Service Desk and Deskside Support, you'll work in a fast‑paced, collaborative environment where your technical expertise and service mindset will directly enable teams to do their best work. If you're motivated by variety, problem‑solving, and the chance to make a meaningful impact within a Best Managed Company, this role offers both challenge and growth.

Requirements

• The Impact You'll Have
• Reporting to the IT Service Desk Manager, you'll resolve issues efficiently to enable employees and clinicians stay focused on what matters most - delivering excellent patient care.
• In This Role, You Will
• Coordinate support with vendors and local IT providers
• Implement and support VoIP Telco issues
• Be responsible for staging and imaging hardware as well as deploying hardware
• Record, track and escalate incidents with ITSM ticketing software
• Setup user accounts and maintain system data across all applications
• Support, troubleshoot and identify trends of incidents/problems
• Resolve tasks within the Service Level Agreements
• Coordinate with IT teams on issues requiring escalation
• Mobile device support
• Assist with special projects as required
• Minimum of 3 years' experience providing deskside support in office
• Previous IT experience in service desk support setting
• Proficiency in using and managing Office 365
• Hardware (desktop/laptop) troubleshooting: (Windows and Mac)
• Quick error analysis and troubleshooting skill
• Demonstrated experience enforcing standards, policies and procedures
• Strong written and communication skills
• Customer focused mentality
• About Dentalcorp
• The salary range for this position is $65,000 CAD to $75,000 CAD annually. Offers within this range are determined based on relevant experience, skills, and qualifications, as well as internal equity considerations.
• This job posting is for an existing vacancy.

Benefits

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at dentalcorp? Share your experience