Vice President, CEG Global Partner Strategy and Management

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The Vice President, Global Partner Strategy and Management is responsible for defining and executing CEG's global partner strategy, overseeing a $300M+ partner portfolio across managed services, subcontracting, and partner-enabled delivery models. This leader owns the end-to-end partner ecosystem, including partner strategy, vendor governance, commercial management, and partner-enabled service delivery. The role is accountable for the strategy, performance, and business outcomes of CEG's partner ecosystem, including delivery capacity, services economics, operational scalability, and partner-enabled growth. This includes leading strategic partner programs, managing executive partner relationships, and driving continuous improvement in partner performance, utilization, and business outcomes. The VP will also identify emerging opportunities to leverage partners in new service models, including AI-enabled and automation-driven delivery. Reporting to the CEG COO/GVP of Strategy & Operations, the VP serves as the executive relationship owner for CEG's most strategic partners, building and managing relationships with partner CEOs, CFOs, and COOs. This leader will oversee executive business reviews, sponsor key strategic initiatives, and lead resolution of critical escalations. Internally, the VP serves as a strategic advisor and thought partner to the CEG COO, SVP of CEG, and senior leadership team, helping shape CEG's operating model, delivery strategy, and partner ecosystem roadmap. Working closely with leaders across Sales, Finance, Legal, Product, and CEG Operations, this role ensures partner investments and commitments are commercially sound, operationally effective, and aligned with ServiceNow's broader business objectives. The VP will represent CEG's partner strategy across ServiceNow and help shape how partner-enabled delivery supports the company's evolving go-to-market and services strategy. Success in this role requires strong commercial acumen, operational rigor, strategic vision, and executive presence, along with the ability to influence senior stakeholders, navigate complex negotiations, and drive alignment across functions, partners, and geographies. Partner Strategy & Governance: Define and execute CEG's partner ecosystem strategy in alignment with ServiceNow's broader partner strategy and CEG's long-term business objectives. Establish partner segmentation, investment frameworks, governance models, KPIs, and executive review cadences. Lead strategic planning and executive business reviews with key partners. Identify emerging partner models, capabilities, and technologies that enhance delivery outcomes, scale, and economics. Partner closely with Global Partners & Channels to align on strategy, capability development, incentive models, and shared opportunities across delivery and go-to-market motions. Vendor & Commercial Management: Own strategic vendor relationships, including contract negotiations, renewals, commercial terms, and performance management. Establish and oversee SLAs, compliance standards, and performance frameworks across the partner portfolio. Drive vendor optimization initiatives to maximize value, efficiency, and business outcomes. Lead resolution of partner-related commercial and operational escalations in partnership with Finance, Legal, Procurement, and Operations. Oversee partner management tooling, analytics, and reporting capabilities to support governance, performance management, capacity planning, and decision-making. Partner Execution & Operational Alignment: Ensure partner capacity, capabilities, and service commitments align with CEG delivery priorities and business objectives. Partner with field operations and delivery leadership to drive partner onboarding, enablement, resource planning, and operational readiness. Oversee partner utilization, capacity planning, financial commitments, and performance against business plans. Drive initiatives that improve delivery quality, operational efficiency, compliance, and customer outcomes. Serve as the executive escalation point for significant partner-related operational issues. Lead, develop, and scale a high-performing partner strategy and management organization. Strategic Initiatives & Innovation: Lead strategic initiatives to optimize CEG's use of partners across service delivery, capability expansion, and operational scale. Represent CEG partner strategy and performance in executive reviews, governance forums, and strategic planning discussions. Evaluate and implement new partner-enabled service models, including AI-enabled and automation-driven delivery capabilities. Sponsor transformational initiatives such as partner consolidation, operating model improvements, technology enablement, and integration activities. Provide regular insights and recommendations to CEG leadership on partner performance, risk, opportunities, and market trends. Partner with Global Partners & Channels to share learnings and best practices that

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