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Real Time Analyst

External
nztagovtnz logoNztagovtnz · Palmerston North
Full-timeOn-siteToday
Excel
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Responsibilities

  • Manage customer channels in real time to meet agreed service levels and ensure timely customer outcomes
  • Maintain and adjust rostered schedules to optimise workforce coverage
  • Monitor staff adherence and escalate where required to support performance
  • Produce real time and historical reporting to inform decision-making
  • Provide technical support and maintain knowledge of systems used across Customer and Services
  • Work collaboratively to improve processes and drive efficiencies across teams
  • Identify and escalate risks and issues, contributing to a proactive operating environment
  • You can find a copy of the position description here .
  • Ko koe tēnei | About you
  • You'll be someone who thrives in a fast-paced environment, with a strong eye for detail and a passion for delivering great customer outcomes through data and operational excellence.
  • You will bring:
  • Strong communication skills and the ability to work effectively with a range of stakeholders
  • Excellent time management and the ability to perform under pressure
  • High attention to detail and strong analytical capability
  • Experience working with data, reporting, and multiple systems (including Excel)
  • A strong customer focus and commitment to delivering timely service
  • The ability to manage competing priorities and meet tight deadlines
  • You'll also demonstrate knowledge of, or a willingness to build your understanding of, Te Ao Māori and Te Tiriti o Waitangi in a public sector context.
  • Mō mātou | About us
  • Our Customer and Services group delivers great transactional products and services through operational excellence and a strong customer focus. We're committed to improving customer experiences and making services simple, consistent, and effective for New Zealanders.
  • We play a key role in supporting the land transport system by enabling efficient, reliable customer interactions and continuously improving how we deliver services.
  • Ka whiwhi koe i te aha | What you will get in return
  • At NZTA, you'll be part of a purpose-driven organisation working to connect people, products, and places for a thriving Aotearoa.

Benefits

Competitive salary and benefits package.Along with our other benefits we also have 5 weeks annual leave and an Income Protection and Critical illness Insurance scheme available for all permanent employees.Rā Katinga | Applications close:9 July 2026For further information, email: careers@nzta.govt.nzTo be considered for this position you must have a legal right to live and work in New Zealand.Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

Additional Information

Play a key role in ensuring customer services run smoothly in real time Work in a dynamic, fast-paced environment where your insights make an immediate impact Be part of a team focused on continuous improvement and delivering great customer experiences Te Whiwhinga mahi | The opportunity We're looking for a Real Time Analyst to proactively manage customer channel workflow and ensure service levels are achieved across our Customer and Services group. In this role, you'll monitor real time performance, optimise workforce allocation, and support teams with system and operational insights, helping deliver timely, high-quality service to our customers.

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