Reservation & Customer Service (F&B)

Responsibilities

• Reservations Management
• Handle reservations via phone, email, WhatsApp, social media, and online booking platforms.
• Manage booking schedules and table allocations across outlets.
• Confirm reservations and attend to special requests.
• Maintain accurate reservation records and customer databases.
• Customer Service
• Respond promptly and professionally to customer enquiries and feedback.
• Assist guests with dining, catering, wedding, and private event enquiries.
• Resolve customer concerns and escalate issues where necessary.
• Ensure a positive customer experience across all touchpoints.
• Event & Booking Support
• Support bookings for corporate events, private functions, catering, and weddings.
• Coordinate with operations teams to ensure booking requirements are communicated accurately.
• Assist with quotations, booking confirmations, and related documentation.
• Administrative Support
• Prepare reservation reports and maintain booking records.
• Monitor customer feedback and recommend service improvements.
• Perform general administrative duties as assigned.

Requirements

• NITEC, Diploma, or equivalent qualification.
• 1-3 years of experience in customer service, reservations, hospitality, call centre, or F&B operations preferred.
• Fresh graduates with strong communication skills are welcome to apply.
• Excellent customer service and interpersonal skills.
• Proficient in Microsoft Office and reservation systems.
• Ability to multitask and work in a fast-paced environment.
• Willing to work weekends, public holidays, and rotating shifts when required.
• Interested applicants may click "ApplyNow"! We regret that only shortlisted candidates will be notified.
• Stephanie Ang | R1331070
• Educare Human Capital Pte Ltd | EA License No. 11C4731

Additional Information

We are seeking a customer-oriented Reservation & Customer Service to manage restaurant reservations, customer enquiries, event bookings, and guest communications. The role is responsible for delivering excellent customer service and ensuring a seamless reservation experience.

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Company Intel

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