Product Operations Technical Support Engineer, Edge Compute Systems

About the role

Connected Warfare Division is focused on building a next-gen software-defined distributed C2 architecture focused on orchestrating and automating 3rd party combat-fielded sensors and strike-networks for synchronized joint operations. We work with mission partners and operators to deploy reliable and robust capabilities on operationally-relevant fielding timelines to meet complex challenges across the DOW and IC. Our Edge Compute and Communications (ECC) business line, within the Connected Warfare division, delivers robust, high-performance computing and secure communications solutions directly at the tactical edge. By processing data in real-time and enabling decentralized decision-making, we empower warfighters with actionable intelligence, rapid connectivity, and unparalleled situational awareness in challenging environments. Ground Control Stations (GCSs), produced by the ECC business line within Connected Warfare division, represent the fundamental compute element to several major Anduril-built solutions for customers. They allow real-time planning and control of assets as well as analysis of returning data streams. They act as networking hubs, host UI backends, and provide database functionality for collected data. Anduril's GCS supports operations in both connected and offline environments. Our team offers two primary GCS products - the GCS 5 in a laptop form factor, and the GCS 7 which is a larger server housed in a chassis and rugged case. As a Product Operations Engineer for GCS, you will play a critical role in ensuring the reliability and readiness of Anduril's fixed-site and expeditionary asset control solutions. GCS is designed to deliver real-time planning and control of autonomous systems at the tactical edge through several form-factor solutions to support system employment in any situation. In this role, you will support end users by improving field failure discovery, mitigation, and resolution processes, conducting root cause analysis, deploying fixes, and managing incidents across the GCS fleet. This position requires a strong problem-solving mindset and hands-on expertise in debugging and resolving complex compute hardware and software issues. If you are passionate about cutting-edge technology, advancing national security, and delivering best-in-class operational support, Anduril invites you to join the team.

Responsibilities

• Sustain Anduril's GCS deployments by combining an understanding of our customers' missions with familiarity of our products and delivered capabilities
• Consistently assess and seek to improve the quality of the fleet's observability and health telemetry in partnership with multiple functions across the GCS team
• Collect, organize, and analyze system failure data to define trends, drive proactive sustainment processes, and support resource allocation
• Support Anduril's global customers through proactive communications and detail-oriented execution. You will track and manage customer-facing incidents and concerns, ensuring timely response, mitigation, and communication of resolution.
• Support the evaluation and improvement of product capabilities, analyzing customer communication and feedback for capability requirements, product performance indicators, and desired functionality
• Maintain awareness of current product specifications and bridge the gap in understanding between technical and non technical stakeholders
• Communicate and coordinate technical and non-technical efforts across multiple business, engineering, and sustainment functions, influencing decision making and driving action to maximize capability availability for end users
• Travel as required to support customer needs and operations
• REQUIRED QUALIFICATIONS
• 4+ year of technical support experience with a focus on final-tier customer concern support.
• Experience supporting and/or performing incident dri

Benefits

Additional Information

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril's family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

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