Client Services Associate Project Manager

Benefits

Additional Information

At Epiq , your work contributes to complex, global legal outcomes. You'll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that's recognized externally. Enabled by modern platforms and AI, you'll do the most meaningful work of your career and see your impact at scale. Job Description: Job Summary: The Associate Project Manager will serve to assist senior Client Services peers through effective project management coordination and execution, as part of the Client Services Global Resourcing Team of individuals serving North America clients from other geographies. Successful candidates will have relevant experience in service delivery, preferably in eDiscovery, as well as a proven history of execution in a fast-paced environment. The Associate Project Manager is primarily responsible for making sure the client receives the proper service through proactive attention to planning, analysis, execution, and proper close-out on a project. The Associate Project Manager is responsible for the day-to-day execution of the project including providing the client and their internal project teams with clear direction, according to the client's requirements and company standards. Essential Job Responsibilities Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners. Converts client requirements into operational work requests, monitor progress, and proactively updates client and project team stakeholders on deadlines. Obtain, examine and prepare client data for Intake Assist in troubleshooting and resolving any client issues with delivered or hosted data Handle review platform (DMX or Relativity) specific items including but not limited to User requests, database management (archiving/deletion), creation of layouts/views/fields/choices/highlighting, creation and execution of STRs, creation and management of batch sets, reporting Provide matter specific support on items such as privilege log generation, media tracking, and project specific reporting Understand project budgets and obtain required approvals before incurring additional costs outside of project estimates Ensures continuity of client service between shifts by providing clear handoffs and client updates. Drives overall client satisfaction through effective coordination and communication of client deliverables. Participate in process improvement initiatives and collaborate with teammates to standardize and improve the customer experience Ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met. Qualifications & Characteristics Bachelor's degree in Technology, Law, or an equivalent discipline. Minimum 4+ years of experience in eDiscovery Client Services or eDiscovery Operations. Willingness to work in US business hours (India night shift), with flexibility to work on weekends as required. Hands-on experience with Relativity is mandatory. Proficiency in PowerPoint, Excel and BI is highly desirable and an added advantage. Demonstrated success in working on multiple simultaneous projects. Oral and written communication skills that demonstrate a "white glove" approach to service. Client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt to consistently meet client requirements. Capacity to learn quickly and adapt to changing industry trends. Flexibility to work both night shift timings and occasionally on weekends is required. Your specific salary will be determined based on several factors: Location-based market rate for the role Your abilities in relation to the job specification Performance during screening and interview Pay parity with the wider team in the considered location Further details about the package will be provided during the initial screening call with the Talent Acquisition Team. Click here to learn about Epiq's Benefits. Epiq Leadership Compass Fosters Relationships & Collaboration Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success. Build trust-based partnerships Nurture long-term relationships Remove collaboration barriers Celebrate cross-team success Engages & Influences Inspires action and alignment through clear communication, purposeful influence, and a compelling vision. Use storytelling to build buy-in Align communication with organizational goals Guild alignment through stron

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at epiqsystems? Share your experience