Information Technology Support Engineer

About the role

IT Support Engineer (1st Line Support) Northampton (4 Days Onsite, 1 Day WFH) 150 - 170 Day Rate (Inside IR35) 6 Month Initial Contract with Potential Extension We're working with an established organisation seeking a strong 1st Line IT Support Engineer to join their internal IT team on a contract basis. This role will focus on providing excellent first-line technical support to end users across a Microsoft environment, resolving incidents and service requests while delivering a high level of customer service. The successful candidate will be comfortable supporting users both remotely and face-to-face and will have the opportunity to gain exposure to more advanced support activities within a collaborative IT team. Key Responsibilities Provide 1st line technical support via phone, email, remote access and desk-side support Troubleshoot and resolve common hardware, software and user access issues Support Microsoft 365 applications and services Manage user accounts, password resets and permissions within Active Directory and Azure AD Support Windows 10 and Windows 11 desktop environments Assist with device provisioning and management through Intune / Endpoint Manager Support Microsoft Teams and SharePoint users Escalate more complex technical issues to senior team members where appropriate Assist with user onboarding and offboarding processes Maintain accurate ticket updates, technical documentation and knowledge articles Support IT asset management and inventory processes Deliver a high standard of customer service to end users across the business Required Experience Proven experience in a 1st Line IT Support or Service Desk position Good knowledge of Microsoft 365 applications and services Experience supporting Windows 10 and Windows 11 environments Experience administering user accounts in Active Directory and/or Azure AD Strong troubleshooting skills across hardware, software and end-user issues Excellent communication and customer service skills Experience working with ticketing systems and managing support requests Ability to prioritise workload and manage multiple tasks effectively Desirable Experience Exposure to Intune / Microsoft Endpoint Manager Exposure to Microsoft Teams and SharePoint administration Basic networking knowledge and troubleshooting skills Experience within an ITIL-based support environment Relevant Microsoft certifications This is an excellent opportunity for a customer-focused IT support professional to join a supportive team environment, gain exposure to a broad Microsoft technology stack and make an immediate impact within a well-established organisation. For further information or a confidential discussion, please get in touch.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Station? Share your experience