Customer Care & Sales Coordination Services (PD)

Responsibilities

• We are looking for a Customer Care & Sales Coordination Specialist to strengthen our PD Services organization. In this role, you are the central point of contact for customers and internal stakeholders, ensuring a smooth and professional experience throughout the service lifecycle.
• In this role, customer contact and coordination are at the heart of everything you do.
• Act as primary point of contact for customers regarding PD Service requests, contracts, and spares
• Maintain frequent and professional communication with external customers and internal stakeholders
• Coordinate service requests between customers, Tender & Order Management, and Service Planning
• Support the preparation, follow up, and coordination of service quotations and orders
• Monitor order and service progress, proactively informing customers about status, planning, and changes
• Ensure accurate handover of customer requirements to internal teams
• Support resolution of customer questions or issues by aligning with the appropriate internal functions
• Contribute to continuous improvement of customer care processes and ways of working
• Ensure compliance with Eaton processes, quality standards, and customer commitments

Requirements

• Experience within a service organization or industrial / electrical environment - nice to have
• Experience in a commercial, technical, or business related field - nice to have
• Min. 3 - 5 years of experience in customer care, sales coordination, service support, or order management
• Strong customer focused mindset with excellent communication skills
• Ability to manage multiple stakeholders and priorities in a dynamic service environment
• Commercial awareness and structured way of working
• Fluency in English, both written and spoken
• Knowledge of Medium & Low Voltage products and service activities - nice to have
• Experience working with ERP / CRM systems (e.g. SAP, Salesforce)
• Additional European language skills
• All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

Additional Information

Eaton's Electrical division is seeking a Customer Care & Sales Coordination Services to join the team in Hengelo, Netherland.

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