Vice President, Billing & Collections

Responsibilities

• Provide executive leadership and oversight of ICON's global billing, invoicing, collections, and cash application processes
• Define and execute a strategic roadmap to modernize and optimize the end-to-end order-to-cash cycle within a complex, global environment
• Drive enterprise-wide transformation initiatives focused on process standardization, automation, digital enablement, and cost optimization
• Partner closely with the SVP, Finance Shared Services and Finance SLT to align billing and collections strategy with broader financial, working capital, and operational objectives
• Establish and monitor KPIs to improve operational performance, including billing accuracy, cycle times, cash conversion, and reduction of DSO
• Lead global collections strategy to enhance cash flow, proactively manage risk, and strengthen customer account performance
• Oversee invoice delivery to ensure accuracy, compliance, and alignment with contractual obligations across diverse markets
• Champion the adoption of advanced technologies (including AI and automation tools) to streamline processes and drive scalable efficiencies
• Build strong relationships with key customers, financial institutions, and external stakeholders to resolve issues and enhance service delivery
• Ensure compliance with all regulatory requirements, audit standards, and internal controls across billing and collections operations
• Serve as a trusted advisor to executive leadership, providing insights, analytics, and recommendations to improve financial outcomes
• Lead organizational design and capability development of a large, global team, fostering a culture of accountability, innovation, and continuous improvement
• Maintain an appropriate controls environment within your function
• Your Profile
• Bachelor's degree in Finance, Accounting, or related field
• 15+ years of progressive experience in billing, collections, or order-to-cash, including executive leadership experience
• Proven track record leading large-scale billing and collections functions in a complex, global organization
• Demonstrated success driving process improvement through standardization, automation, and AI-enabled transformation at scale
• Strong technical acumen, including experience with billing and collections systems and digital optimization initiatives
• Deep expertise in order-to-cash processes, working capital improvement, and cash flow management
• Experience leading large, global teams within a matrixed environment
• Exceptional stakeholder management skills, with a consultative approach and ability to influence senior executives
• Strong analytical and problem-solving capabilities, with the ability to operate strategically and execute effectively in dynamic environments
• Knowledge of financial controls, regulatory requirements, and audit standards related to billing and collections
• Able to work from the Dublin office 3 days a week
• #LI-LE1
• #LI-Hybrid
• Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
• Rewards & Benefits
• ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
• Benefits may include:
• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways
• Benefits may vary depending on role and location.
• Visit our careers site to read more about the benefits ICON offers.
• Inclusion and Accessibility
• ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace wh

Benefits

Additional Information

Vice President, Billing & Collections - Hybrid - Dublin ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers. ICON is seeking a transformational and strategically minded Vice President, Billing & Cash Collections to lead and evolve our global billing and collections function. This executive will have end-to-end accountability for billing, invoicing, collections, and cash application, ensuring world-class performance across the revenue cycle while optimizing cash flow, controls, and customer experience. This role operates as a key member of the Finance leadership team. The Vice President will partner closely with senior stakeholders across finance, operations, and commercial teams to drive large-scale transformation initiatives, standardize global processes, and leverage automation and advanced technologies-including AI-to enhance efficiency and scalability.

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