Sr. Account Director

About the role

Bandwidth , a prior "Best of EC" award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders! At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

Responsibilities

• Acquire and develop strategic relationships across the MSP and CCaaS partner ecosystem, strengthening Bandwidth's position within the contact centre technology landscape.
• Engage with platform providers, MSPs and system integrators to ensure Bandwidth's voice and messaging capabilities are embedded within the technologies powering modern customer engagement.
• Identify and develop enterprise opportunities shaped through partner ecosystems, working collaboratively with MSPs and platform partners to support customer adoption.
• Help expand Bandwidth's presence and brand recognition within the European contact centre ecosystem, particularly across CCaaS and AI-driven customer engagement platforms.
• Shape and progress complex opportunities involving multiple stakeholders across partner organisations and enterprise customers.
• Develop and maintain a strong pipeline of ecosystem-influenced opportunities, ensuring clear visibility into deal progression and forecast health.
• Collaborate closely with internal teams across product, marketing and sales to support partner engagement and market expansion.
• Provide ecosystem insight and market feedback to help refine Bandwidth's partner strategy and routes to market across Europe.
• What You Need:
• Bachelor's degree in Business or a related discipline.
• 10-15+ years of experience in enterprise technology sales, with a strong track record of driving commercial outcomes and building sustainable enterprise revenue.
• Experience developing enterprise opportunities both through direct engagement and partner-led routes to market.
• Deep experience working with partner ecosystems, including MSPs, strategic alliances and system integrators.
• Strong understanding of partner engagement models, including Sell-To, Sell-Through and Sell-With motions.
• Established credibility within the contact centre, CCaaS, UCaaS or communications platform landscape.
• Demonstrated ability to shape and progress complex opportunities across multi-partner ecosystems.
• A demonstrable network of relationships across relevant MSPs, platform providers and ecosystem partners.
• A hands-on approach to building pipeline and progressing opportunities in collaboration with partners and internal teams.
• Strong pipeline management and forecasting discipline, with experience operating within a forecast-driven sales environment.
• Strong analytical, problem-solving and collaboration skills.
• Experience operating within structured sales methodologies such as MEDDPICC, Value Selling or similar frameworks.
• Bonus Points:
• Experience working within customer experience, CRM or contact centre ecosystems.
• Familiarity with enterprise CRM platforms such as Salesforce, Microsoft Dynamics, HubSpot or similar technologies.
• Understanding how AI, CCaaS and communications infrastructure intersect to support modern customer engagement journeys.
• Experience working closely with MSPs or system integrators supporting CCaaS platforms such as Genesys, Cisco, Five9, Zoom, RingCentral or similar ecosystems.
• The Whole Person Promise:
• At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared towa

Requirements

• We are seeking a seasoned commercial professional with deep experience across the contact centre and communications technology ecosystem.
• The successful candidate will bring established credibility with MSPs, platform providers and enterprise stakeholders, along with a strong understanding of how enterprise opportunities are developed both directly and through partner-led routes to market.
• This role is ideal for someone who enjoys working across ecosystems, building trusted relationships and shaping opportunities alongside partners, while maintaining the enterprise credibility required to influence large customer engagements.

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