Employee Journey Expert

External

Ing · Katowice (zabrska 19)

Full-timeOn-site1w ago

AgileComplianceDesign ThinkingStakeholder Management

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Responsibilities

Design and improve employee journeys
Design, analyse, and optimise employee journeys across the full lifecycle,
Own and continuously enhance end-to-end journeys across systems and touchpoints,
Identify pain points and drive continuous improvement initiatives,
Lead journey mapping and contribute to improvement roadmaps.
Translate business needs into solutions
Gather and understand business and stakeholder needs,
Translate them into clear "as-is" and "to-be" process designs,
Convert requirements into high-quality user stories and backlog items.
Drive stakeholder engagement
Collaborate closely with HR, IT, and global stakeholders,
Build strong relationships and facilitate alignment in a complex environment,
Represent the voice of the employee within the squad and product team.
Contribute to product development
Work closely with Product Manager, Lead Engineer, and Architect (Product Trinity),
Support product discovery, backlog prioritisation, and delivery,
Contribute to product vision and roadmap using journey insights.
Enable data-driven improvements
Use data, feedback, and metrics to monitor journey performance,
Identify opportunities and recommend improvements based on insights,
Support decision-making with data-driven analysis.
Support HR transformation
Contribute to harmonised and scalable HR solutions,
Ensure compliance, quality, and efficiency in HR processes,
Contribute to the implementation of digital HR solutions (e.g. Workday),
Ensure alignment with the ING People Strategy and global standards.

Benefits

A role with high impact on the employee experience across the organisation,A dynamic, international, and collaborative working environment,The opportunity to contribute to ING's digital HR transformation,The chance to shape and improve global HR products and processes.Information about the team:Our team is dedicated to enhancing the employee experience and delivering impactful HR solutions across the organization. We operate at the intersection of HR, business, processes, and technology, focusing on designing and continuously improving end-to-end employee journeys.The role naming convention in the global ING job architecture will be "Employee Journey Expert III".The financial ranges specified in the announcement are adjusted and may differ from the range specified in the remuneration regulations.Vision insurance

Additional Information

ING Hubs Poland is hiring! The expected salary for this position: 9600 - 17 000 PLN The financial ranges specified in the announcement are adjusted and may differ from the range specified in the remuneration regulations. We are looking for you, if you have: Experience in HR processes, employee experience, or product-related roles, Strong understanding of employee journeys and HR domain (Workday is a plus), Proven ability to gather requirements and translate them into actionable solutions, Experience working in Agile environments and cross-functional teams, Strong stakeholder management and communication skills, Ability to operate in a complex, international organisation, Proactive mindset with a strong focus on continuous improvement, Fluent in English (business proficiency). You'll get extra points for: Experience with journey mapping, design thinking, or experience frameworks, Ability to influence without formal authority and drive alignment, Affinity with data-driven decision-making and performance metrics, Experience in a digital product or platform-oriented environment.

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