Senior Program Manager

Responsibilities

• Lead the successful implementations of multiple concurrent software projects, building single unified program plans, ensuring on-time and in-scope implementations, and driving exceptional customer experiences.
• Coordinate cross-functional internal teams - including Practice Operations, Clinical Leadership, Revenue Cycle Management, Product Management, Engineering, Data, etc. - and third-party vendors, removing roadblocks, escalating issues, and ensuring accountability across the project lifecycle.
• Build and maintain strong and trusted partnerships with executives and business and clinical stakeholders while holding strategic partners accountable to meet defined commitments.
• Participate in project and product request intake, managing review, scoping, and prioritization of initiatives.
• Convert product priorities into tactical execution plans, partnering with Product Management and Engineering leadership to optimize and unify throughput.
• Establish and manage project governance structures, including charters, RAID logs, and status reporting frameworks.
• Develop detailed, data-driven project plans and forecasts, and track and communicate progress, quantitative and qualitative success metrics, risks, issues, and strategies for mitigation and remediation.
• Deliver presentations and communications that reflect a clear understanding of corporate and organizational priorities.
• Own project budgets, resource planning, and change control protocols.
• Foster positive team dynamics and working relationships to ensure a healthy, productive working environment.
• Act as a strategic partner and "voice of the customer" to internal teams, identifying product and experience improvements.
• Document and share project learnings, innovations, data, and best practices to improve team processes and delivery standards.
• Stay current on relevant LifeStance product and solution capabilities in order to align project goals and outcomes with evolving business value.

Requirements

• 8+ years of experience managing enterprise software implementations within small start-up environments as well as at large enterprise companies, with direct responsibility for project outcomes.
• 5+ years in a customer-facing project management role, ideally within a professional services, solution delivery, and/or consulting organization in the healthcare industry.
• Proven ability to lead cross-functional teams of 10+ in complex environments, influence decisions and actions

Benefits

Additional Information

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose.

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