Executive Director of Access

Requirements

• Minimum of 7-10 years of progressive leadership experience in patient access, ambulatory operations, call center/access center operations, or healthcare administration, including significant experience in a senior leadership role.
• Demonstrated ability to lead access operations using performance metrics and dashboards, with accountability for service levels, patient experience, and operational outcomes.
• Strong working knowledge of ambulatory access workflows, including scheduling, referral management, call center operations, and front-end patient intake processes.
• Experience overseeing access-related technology and tools, including telephony systems, IVR workflows, online scheduling, and patient portal access.
• Proven track record of driving standardization, process improvement, and operational discipline across multiple access channels and sites.
• Licensures, Certifications:
• Professional certification such as FACHE and/or FACMPE (preferred).
• Deep expertise in ambulatory access metrics, workforce management, and contact center best practices
• Strong analytical and data interpretation skills, with the ability to convert complex datasets into actionable operational insights and compelling executive presentations
• Exceptional leadership, communication, and relationship-building skills, including demonstrated ability to influence physicians, senior executives, and frontline staff
• Proven ability to manage competing priorities, lead through ambiguity, and drive results in a complex, matrixed healthcare environment
• Principal Duties and Responsibilities:
• Access Strategy & Enterprise Leadership
• Call Center Operations & Optimization
• Template Optimization & Capacity Management
• Access Initiatives & Digital Transformation
• Referral Management & Network Optimization
• Physician Liaison Collaboration
• Collaborate with the Physician Liaison and Marketing teams to translate referring provider feedback and market intelligence into actionable access, scheduling, and capacity improvements. Ensure access-related barriers identified externally are effectively escalated and addressed.
• Revenue Cycle Performance (Front-End)
• Partner with Revenue Cycle leadership to ensure front‑end access, registration, and scheduling workflows support accurate billing, collections, and denial prevention. Promote stand

Benefits

Additional Information

The Executive Director of Access serves as the senior operational leader responsible for designing, executing, and continuously optimizing the patient access strategy across the employed physician enterprise. This leader will oversee all centralized access functions - including call center operations, provider template management, referral management, and digital scheduling initiatives - ensuring patients can seamlessly connect with primary care and specialty providers across all sites and service lines. Reporting to Vice-president of Operations for Health Partners, the Executive Director will partner closely with physician leaders, practice administrators, IT, and Marketing to deliver a patient-centered access experience that drives growth, reduces barriers to care, and advances the organization's mission. Education: Master's Degree MBA, MHA, MPH or equivalent training (required)

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