Sr Specialist - Customer Success

About the role

We are looking for a Sr Specialist - Customer Success to drive customer engagement, retention, and expansion at scale. This role is ideal for someone with a strong understanding of customer success processes, the scaled customer success model, and a growth-driven mindset. In this role, you will play a critical part in owning revenue expansion through proactive customer engagement and identifying opportunities for upsell and cross-sell.

Responsibilities

• Revenue Growth & Expansion: Identify expansion opportunities, work on upsell/cross-sell motions, and collaborate with sales to drive Net Revenue Retention (NRR).
• Retention & Churn Mitigation: Use customer data and insights to anticipate risks, proactively address challenges, and drive renewals.
• Tech-Touch & Scaled Engagement: Manage a large portfolio of customers using automated and one-to-many engagement strategies to deliver consistent value.
• Customer Experience: Foster strong relationships with customers, measure Customer Experience Scores (CES).
• Strategic Account Management: Work with cross-functional teams to ensure a seamless customer journey, from onboarding to renewal and expansion.
• Data-Driven Decision Making: Leverage customer health metrics to personalize engagement strategies and improve customer satisfaction.
• Key Metrics for Success:
• Net Revenue Retention (NRR) & Expansion Revenue (Primary KPI)
• Customer Retention & Churn Rate
• Customer Experience Score (CES)
• Adoption & Product Usage Metrics
• Key Qualifications & Skills :
• Experience: 2-4 years in Customer Success, Account Management, or a related role in a SaaS company.
• Revenue Ownership Mindset: Comfortable with identifying and executing expansion opportunities.
• Scaled Customer Success Expertise: Understanding of customer segmentation, automation, and digital-first engagement strategies.
• Customer-Centric & Growth-Oriented: Passion for driving customer success while being accountable for revenue growth.
• Analytical & Data-Driven: Ability to interpret customer data, predict risk, and take proactive action.
• Strong Communication & Influence Skills: Ability to engage decision-makers and drive value-based conversations.
• Tech-Savvy: Familiarity with Gainsight and CRM platforms like Salesforce.
• Why Join Netradyne?
• Work with industry-leading AI technology in a fast-paced, innovative environment.
• Be part of a customer-obsessed team that values ownership, collaboration, and growth.
• Own revenue and expansion opportunities while delivering world-class customer success.
• Competitive salary and benefits package with opportunities for career growth.
• If there is a match between your experiences/skills and the Company's needs, we will contact you directly.
• Netradyne is an equal-opportunity employer.
• Applicants only - Recruiting agencies do not contact.
• Recruitment Fraud Alert!
• Please review and apply to our available job openings at Netradyne.com/company/careers. For more information on avoiding and reporting scams, please visit the Federal Trade Commission's job scams website .

Benefits

Additional Information

Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth. Job Title: Sr Specialist - Customer Success Location: Bengaluru (Hybrid) Timings: PST timezone Experience: 2-4 Years About Netradyne: Netradyne is a leader in AI-powered fleet safety solutions, providing cutting-edge technology that helps businesses improve driver behavior, reduce risk, and enhance operational efficiency. Our Customer Success team is at the heart of ensuring our customers achieve their business goals while maximizing the value of our solutions.

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