Assistant Manager, Operations (Commuter Rail)

Requirements

• Bachelor's degree in public administration or transportation/logistics required, or an equivalent combination of education and relevant work experience.
• Experience with budget development, performance measurement, labor relations, and contract management.
• Demon

Benefits

Additional Information

Please complete the application in its entirety. Include all previous employment so that it may be taken into consideration. Please include a resume attachment with submittal of your application. Resume should document months and years with your dates of employment. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received before the closing date and time listed. At Regional Transportation District (RTD), We make lives better through connections! When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community. RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits (RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.) This position is responsible for the management and oversight of rail delivery, ensuring safe, reliable and customer-focused service. This position leads rail operations personnel in executing strategic goals, objectives, and initiatives while ensuring compliance with rail operations policies, rules, plans, procedures, work instructions, and all applicable federal, state, and local laws and regulations. This role requires strong leadership, collaboration, and decision-making skills to guide teams, sustain passenger rail vehicle maintenance efficiency, and uphold the principles of RTD. ESSENTIAL DUTIES AND RESPONSIBILITIES: Lead and develop staff through coaching, performance management, and consistent communication of expectations. Oversee daily rail operations, resolving operational issues and ensuring safe, reliable, customer‑focused service. Develop and maintain operational policies, rules, plans, procedures, and work instructions aligned with regulatory and industry standards. Direct emergency and degraded operations response, including on‑scene coordination during incidents and service disruptions. Manage safety programs, conduct incident investigations, and implement corrective actions to improe system safety and reliability. Coordinate with maintenance divisions to minimize service impacts from equipment failures, construction, and infrastructure work. Oversee operational testing, commissioning, and inspection of rail vehicles to ensure readiness and compliance. Analyze operational data, track KPIs, and prepare reports with recommendations to enhance performance and efficiency. Administer budgets, contracts, and vendor performance to support cost‑effective and compliant service delivery. Collaborate across departments and regulatory partners to support strategic planning, workforce development, and continuous improvement. People Power Management Maintain appropriate staffing levels and reviews progress to ensure the quality and quantity of work meet standards and deadlines for deliverables to meet program goals and objectives. Recruit staff to include interviewing, hiring, assigning work, training, coaching, and counseling to ensure consistent application of Employee Guidelines, processes, and procedures. Conduct performance reviews and holds employees accountable for optimal performance of their responsibilities. Foster a safety-first culture, prioritizing prevention, accountability, and continuous improvement. Take action to advance the goals of Equal Employment Opportunity, Small/ Disadvantaged Business Enterprise, Title VI and ADA Plans, thereby ensuring RTD's hiring programs, work environment, contracting and procurement practices, and transit services/programs are fair, equal, and non-discriminatory. Perform all other job-related duties as assigned.

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