Account Executive

About the role

At Ten Group, our goal is simple: to become the most trusted service business in the world. We are the global market leader in lifestyle management and concierge services, delivering exceptional experiences through a combination of proprietary technology and highly skilled people. Overview We are currently seeking a passionate, resourceful, and highly organised Account Executive to join the Client Services team. This person will be responsible for providing support to a number of Account Managers in the Client Services team with regular tasks including data analysis, project management / implementation management, marketing planning and monthly reporting. Note: This role is an entry-level position within our organization, ideal for individuals who are beginning their career in client relationship management and sales support. Key Responsibilities Management information and data analytics Provide accurate, timely MI reports for specified accounts, accompanied by a positive commentary reinforcing the value of the service. Produce governance packs for monthly and quarterly client reviews Suggest on-going improvements to reporting tools and other business processes in Client Services in line with evolving client requirements. Carry out ad hoc deep dive investigations or ad hoc reports, as required. Account Management Assume full responsibility for the account management of designated small accounts. Efficiently address and resolve any day-to-day client queries or issues in a timely manner. Intervene promptly in matters related to member satisfaction to ensure swift resolution, minimize potential impact at the account level, and escalate internally when necessary. Ensure that lifestyle managers and the operational team are fully informed of any pertinent changes to the scheme or communications, including mailers. Take ownership of positive testimonial packages, ensuring that favorable news is communicated both externally and to the appropriate internal teams. Issue invoices promptly and ensure that payments are received without delay. Marketing and Communications To brief in, monitor and approve specific mailers for specific clients, ensuring the assets and the content is tailored to the audience and will drive the best possible uptake. To ensure that Operations are aware of upcoming mailers and are prepared for any impact to their teams. Project management and implementation management Maintain updated trackers for designated projects and new programme launches within Client Services. Proactively follow up with internal stakeholders prior to deadlines to ensure tasks remain on schedule. Coordinate and facilitate essential internal meetings to support governance and ensure the successful delivery of projects. Develop expertise in best practice processes for launching new programmes within Ten. Assume responsibility for client services actions necessary for the launch of new programmes with specific clients. EDUCATION/EXPERIENCE: Highly organised with use of project management tools or trackers Ability to prioritise appropriately Clear, concise, confident communicator, able to influence key stakeholders Attention to detail Highly numeric with good data analysis skills Ability influence key stakeholders through clear communication Solid experience with MS Office (particularly MS Excel and MS PowerPoint). Experience delivering client-focused solutions to customer needs. Strong project management skills with proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail. Management of complex activities, working with multiple internal stakeholders to ensure a successful and timely outcome for the client. Can be fully immersed and work well as part of a virtual global team but also confident working alone to deliver results. Excellent listening and presentation abilities. Strong verbal, numerical and written communication skills. Great analytical skills to work on reporting and data analysis. To ensure you are fully aware of all best practice and are consistently adhering to these -Support on improving efficiency across the team; continuously developing and improving processes, sharing successes and implementing processes learnt from other teams or regions. To manage your workload in the most effective way in order to deliver on the requirements of the client and internal deadlines. Personal Attributes High energy, ambitious, and motivated to develop within a client‑facing commercial role. Collaborative and able to work effectively across teams and regions. Solution‑oriented, adaptable, and resilient in a fast‑paced client environment. Aligned to Ten's values: Member Focused, Trustworthy, and Pioneering . Guidelines for Hybrid/Home Office: This role is Cape Town-based and requires candidates to commute to the office at least 2 days per week. Please note this is a non-negotiable requirement. A secure home office at your confirmed address, free from background noise

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