Senior Manager, Risk Operations, Cards, APAC

About the role

As part of our Issuing Risk Operations team, you'll be responsible for strengthening our global issuing risk control strategy, driving key strategic initiatives across the globe and striving for the right balance of business growth, customer experience as well as our risk control bottom line. You are a self-starter and independent thinker with exceptional analytical and communication skills, capable of solving complex problems that will drive the evolution of our business.

Responsibilities

• Serve as a key contributor to our Issuing risk strategy through risk alert management, fraud analysis and dispute management;
• Responsible for improving risk settings and drive better customer outcomes with respect to fraud management;
• Manage fraud detection capabilities and ensure that customer and business impacts are mitigated;
• Provide data-driven insights and key learnings from fraud trends or incidents and improve the current suite of fraud controls in response;
• Support the launches of new products and use cases from a fraud / risk perspective;
• Manage SLAs and deadlines to meet team and company goals;
• Responsible for deepening relationships with key stakeholders across the Issuing business;
• Ensure adherence to local and Global Compliance policies and procedures.

Requirements

• At least 10 years of experience in managing card payment fraud including (but not limited to) dispute management, developing and creating fraud rules and alerts;
• The willingness to learn new processes and develop skills at a fast pace;
• Strong sense of ownership with attention to details;
• Strong analytical skills including excel, business intelligence tools. and SQL;
• Bachelor's Degree or equivalent in relevant fields: Finance, Business, Technology;
• Experience working in a global environment strongly preferred;
• Experience in FinTech or start-up experience is strongly preferred.

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