Service Advisor- Internal Vehicle Coordinator
External
Berlin City Auto · 586 Marshall Ave., Williston, VT 05495Prepare for this interview
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About the role
Berlin City Auto Group is a family of dealerships located throughout Maine and Vermont. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse people bound together by our core beliefs and values. Together, we are dedicated to Humility, Integrity, and Passion , fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our philosophy is Easier - a way of doing business that finds a way to satisfy every customer with the highest service level. Our team feels like family, and we treat everyone around us that way. We are passionate about our work and the culture that we have created. Listen to what our team has to say about working in Service at Berlin City Auto Group To Learn More about Berlin City Auto Group and Career Opportunities, visit us at https://berlincitycareers.com/ EEOC Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from en
Responsibilities
- Communicate with the Reconditioning Manager, Used Car Manager, technicians, and porters to identify vehicle repair and reconditioning needs
- Write and manage internal repair orders accurately and efficiently
- Coordinate with technicians and the parts department to help ensure the timely completion of repairs
- Communicate repair timelines, estimates, and status updates to management
- Monitor work in progress and follow up on delayed or additional repair needs
- Handle customer and manager inquiries regarding after-sales repair work and appointments
- Maintain strong communication and follow-up throughout the repair process
- Support department organization, workflow efficiency, and overall service operations
- Follow all company policies, procedures, and safety standards
Requirements
- You are highly organized with strong communication and follow-up skills
- You work well under pressure while maintaining a positive, professional attitude
- You enjoy working with both people and processes in a fast-paced environment
- You take pride in providing excellent customer service and operational support
- You are dependable, detail-oriented, and team-focused
- Automotive service or dealership experience is preferred, but we are willing to train the right candidate with strong customer service experience
- Prior automotive industry experience preferred but not required
- Minimum of 2 years of customer service experience
- Must be at least 18 years of age
- Valid driver's license with an acceptable driving record
- Ability to pass a pre-employment background check and drug screen for illegal substances
- Authorized to work in the United States
Benefits
Additional Information
Looking to join a trusted automotive group that offers stability, growth, and a strong team culture? Berlin City Kia is hiring an Internal Service Advisor to join our growing team in Burlington, Vermont! This is a great opportunity for someone who thrives in a fast-paced environment, enjoys coordinating repairs and workflow, and takes pride in delivering exceptional communication and service. Competitive pay with opportunity to earn 50,000- $60.000 annually!
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