Care Traffic Controller (EMT or Paramedic)

Responsibilities

• Screen requests for services from members.
• Coordinates assignment and flow of field and virtual care resources across several states, collaborating with field operations managers, coworkers, and Virtual Urgent Care to assign and initiate responses.
• Identifies and highlights issues of safety, service delivery, continuity of operations and escalates as necessary.
• Identifies risks of imminent life threats, self-harm or harm to others (including risks to those involved in follow-up care) and directs questioning; makes appropriate notifications.
• Completes assessment tools and documentation across multiple platforms.
• Work Experience:
• 5+ years
• Certifications:
• Required: Current State Office of EMS or National Registry of Emergency Medical Technicians compliant Emergency Medical Technician (EMT) or Paramedic Certification.
• Preferred: Emergency Medical Dispatch (EMD) Certification; 911 for Crisis Calltakers (Crisis Response Programs and Training version or Crisis Intervention Team).
• $25.48 - $32.69 Hourly
• We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

Benefits

Additional Information

Job Description: Schedule & Work Environment This is a fully remote role follows a consistent Monday through Friday schedule, with no weekend requirements. To best support our members and care teams across the country, this role operates on an afternoon/evening schedule based on Eastern Time. Working Hours: Eastern Time (ET): 1:00 PM - 10:00 PM Central Time (CT): 12:00 PM - 9:00 PM Mountain Time (MT): 11:00 AM - 8:00 PM Pacific Time (PT): 10:00 AM - 7:00 PM The Dispatcher will play a vital role in intake, triage and access to care for Cityblock's members across the country, 24/7. The Care Traffic Control center coordinates the flow of in-field and virtual resources, connecting members with medical providers and care staff in a matter of minutes. Dependent upon the assessment of immediate needs, Dispatchers coordinate services and link members to care resources for prompt resolution or near-term follow-up.

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