Commercial Account Manager

Responsibilities

• This is an individual contributor role .
• Retention & Risk Mitigation: Assume full responsibility for achieving and consistently exceeding assigned customer retention targets by implementing proactive engagement strategies . Analyze churn risks and develop effective mitigation plans to ensure long-term customer relationships.
• Strategic Planning: Develop comprehensive customer profiles and create and execute strategic growth plans for each account . Identify specific opportunities to expand the usage of the Encompass platform and align its capabilities with critical customer business outcomes .
• Customer Advocacy: Serve as a dedicated customer advocate within Encompass . Effectively communicate customer needs, feedback, and insights to relevant cross-functional teams, including product development, marketing, and support.
• Brand Ambassador: Develop compelling customer success stories and detailed case studies that articulate the tangible value and positive impact of Encompass solutions . Represent Encompass and its innovative solutions at key industry events, conferences, and networking opportunities.
• Off-boarding Process: When necessary, efficiently and professionally manage the customer off-boarding process, gathering comprehensive feedback to identify areas for improvement in both the product and the customer experience .
• What you'll bring to Encompass
• Preferred Qualifications and experience required for success in this role include:
• Strong understanding of commercial-level sales and account management processes, including account planning and stakeholder management.
• Demonstrated ability to build and execute strategic account plans that result in measurable business growth.
• Excellent communication, relationship-building, and negotiation skills.
• Data-driven and analytical, with the ability to use customer insights to drive decision-making.
• Education and Experience
• 5+ years of experience in commercial SaaS account management, with a proven track record of growing existing customer relationships and increasing revenue.
• Direct experience in one or more of the following areas:
• Supply Chain Management (SCM), ERP, LogTech/Fleet or Financial SaaS Solutions
• Proven track record of driving expansion revenue through the strategic introduction of add-on products and advanced feature modules
• Proven ability to excel in high-velocity, high volume B2B environment with modest average contract values (ACVs)
• Beverage alcohol or beverage technology a plus but not needed
• Bachelor's degree preferred, or equivalent combination of education and experience
• Familiarity with CRM tools (Salesforce, H

Additional Information

From maker to market, Encompass is revolutionizing how technology supports the modern beverage industry-from winemaking with our vintrace solution to beverage production and distribution with our Encompass solutions, we are unlocking new levels of growth and efficiency for our customers across the entire three-tier beverage supply chain. Join our team of technology & beverage professionals as we drive innovation and modernization in one of the world's oldest, and most passionate industries. Your Impact at Encompass We are seeking an experienced Commercial Account Manager to join our team and focus on expanding relationships with our existing commercial customers . This role requires a strategic, growth-oriented professional with a proven track record in account management, particularly in scaling customer relationships and increasing overall customer spend year over year . As the primary point of contact for a portfolio of commercial clients, you will be responsible for driving revenue growth, enhancing customer satisfaction, and developing long-term account plans that align with the customers' evolving needs . Prior experience working with producers of wine, beer, spirits or other beverages or beverage wholesalers is highly desirable but not required .

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