Senior Risk Manager, DSP Network Health, AM DSP Network Health

Responsibilities

• End-to-end management of Delivery Service Partners exiting the program
• Monitors key quality metrics, and defines and implements initiatives to drive improvements
• Plans, directs, supervises and controls the execution of all business, technical, and administrative functions of the assigned program, project or sub-task
• Identifies workflow inefficiencies and works to formulate and implement operational improvements across the DSP network.

Requirements

• 6+ years of compliance, audit or risk management experience
• Knowledge of Microsoft Office products and applications at an advanced level
• Bachelor's degree or equivalent
• Speak, write, and read fluently in Spanish
• Project Management Professional (PMP) or equivalent certification
• Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
• Master's degree or equivalent
• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
• USA, TN, Nashville - 109,000.00 - 155,400.00 USD annually

Additional Information

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver their orders. The goal of Amazon is to build a world class last mile operation. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services. At Amazon we are building a world class last mile operation, significantly complimented by Delivery Service Partners (DSP). Amazon works directly with DSPs to make deliveries to our customers. As a DSP, these high-performing drivers can now be their own boss managing a fleet of up to 40 branded vans delivering Amazon packages. We are looking for a Senior Risk Manager to join the Last Mile Network Health team, with a specific focus on supporting our expansion to Latin America. This person will work closely with regional operations stakeholders, account managers, internal teams, and customers to manage the unwind of Delivery Service Partners leaving the DSP Network. ABOUT AMAZON LOGISTICS At Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Amazon.com Services LLC? Share your experience