French-speaking Senior Customer Implementation Manager - EMEA

About the role

Hello, we're MakiPeople 👋 MakiPeople is solving one of the biggest problems in HR: recruitment. In 2024, Maki has experienced extraordinary growth of 300%, transforming hiring for industry leaders like H&M, BNP Paribas, PWC, Deloitte, Capgemini, FIFA, Clarins and many others, achieving 80% automation of screening and interviews, 3x faster time-to-hire and 20% lower turnover. Beginning 2025, we were thrilled to announce we raised a $28.6M Series A to revolutionize HR with conversational AI agents . Led by Blossom Capital, with participation from DST Global and existing investors Frst, GFC, and Picus Capital, this funding will fuel our geographical expansion and our product development. Our mission is to give human resources more-than-human powers , as we believe the future lies in a powerful mix of human ingenuity and AI-driven intelligence. Our agents don't just assist-they do the work , enabling teams to focus on strategic priorities, unlock creativity, and drive meaningful organisational impact. And to do so, we are expanding our Customer Implementation team: you'll play a key role in ensuring clients experience a seamless setup and a powerful start with our platform, joining a dedicated team that's passionate about crafting exceptional Implementation experience s. Now is the perfect time to join us. You'll see the direct impact of your work, help shape the future of recruitment, and ensure that both our clients and candidates have the best possible experience with MakiPeople. We're truly honoured you're considering joining us at MakiPeople, and we hope this opportunity inspires you to apply 🙌 We look forward to meeting you 😊 About the Customer Implementation team The Customer Implementation Manager at MakiPeople holds a pivotal place at the intersection of technology and customer experience . Your primary mission is to streamline the integration of MakiPeople's advanced AI solutions into our clients' operations, setting the stage for their success from the outset . You'll be at the heart of client engagement , ensuring a straightforward, effective setup and training process for our platform. Your collaboration with internal teams is crucial to deliver a successful implementation experience for both recruiters and candidates. In this role, you're not simply checking boxes; you're building relationships and guiding clients through each step , always focusing on ease of use and maximum platform engagement. Your commitment to excellence and a client-centered approach will not only meet but surpass our clients' expectations, leading to better recruitment outcomes. Dealing with any challenges head-on, you'll provide timely, empathetic solutions that strengthen trust and lay the groundwork for lasting partnerships. Your work is impactful, paving the way for the future of HR technology with our AI-driven assessment tools . In this role of Customer Implementation Manager, your impact is substantial-you don't just start our clients on their journey with MakiPeople; you're driving the evolution of recruitment, ensuring our technology meets its full potential with each client we serve . 💪 About your missions Go-Live Excellence Manage and execute the customer implementation process with a focus on smooth and efficient transitioning to MakiPeople's platform, delivering an experience that consistently exceeds customer expectations. Commit to having customers fully operational on the platform by the promised go-live date, showcasing our reputation for dependability and attention to detail. Elevate the standard for assessment experiences by blending visually appealing branding with thoughtfully engineered functionality that benefits both candidates and recruiters. Innovative Experience Creation Lead the charge in crafting cutting-edge assessment protocols that are not only powerful but also user-friendly, ensuring an exceptional and memorable experience for candidates. Innovate our training methodology to thoroughly equip users with the skills and confidence needed to harness the full capabilities of our AI-powered platform. Design an implementation journey that epitomizes innovation and sophistication, creating an impactful and lasting positive impression on all stakeholders engaged with our platform. Cross-functional Collaboration Act as the central coordinator between Product, Tech, Science, Sales, Care and Success teams to ensure a synergistic approach to the platform's deployment and client satisfaction. Facilitate open lines of communication with the Product and Tech teams to guarantee that technical functionalities and upgrades are flawlessly incorporated into the implementation plan. Collaborate closely with the Science team to certify that AI-powered assessments are tailored to meet each client's unique criteria, emphasizing scientific integrity and applicability. Partner with Sales and Success teams to align client expectations with the delivery of our services, converting sales agreements into o

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