Casino Cocktail Server - On Call

Responsibilities

• ROLE EXPECTATIONS
• Responsibilities include, but are not limited, to the following:
• Greet and welcome all guests in a professional, friendly manner.
• Obtain beverage and food orders from guests and enter orders promptly into the point-of-sale system.
• Serve alcoholic and non-alcoholic beverages and food orders accurately and in a timely manner.
• Maintain thorough knowledge of house drinks, specialty cocktails, and menu items.
• Offer suggestions using upselling and suggestive selling techniques to enhance the guest experience.
• Collaborate with bartenders and kitchen team members to ensure order accuracy.
• Ensure assigned areas remain clean, organized, and free of clutter at all times.
• Assist in developing and maintaining personal clientele and guest lists; encourage table reservations and repeat visits.
• Support marketing efforts by participating in promotional activities, modeling programs, casino events, and maintaining a professional presence in social media campaigns as directed.
• Pose for photos and participate in publicity or media activities as requested by management.
• Perform cash handling duties accurately and responsibly, including maintaining a cash bank or impressed bank issued at the beginning of service.
• Maintain compliance with licensing and health and safety regulations.
• Exhibit thorough knowledge of property, venue offerings, and promotions to confidently answer guest inquiries.
• Anticipate guest needs and respond appropriately with a sense of urgency.
• Provide direction and assistance to support staff to ensure seamless service.
• Asist with bussing tables, running items, and setting tables as needed.
• Perform all opening and closing side duties based on shift assignment.
• Consistently maintain a polished, professional appearance in accordance with grooming and uniform standards.
• Adhere to all company, departmental, and health and safety policies and procedures.
• Perform other related duties as assigned.
• SUPERVISORY RESPONSIBILITIES
• This position does not have any supervisory responsibilities.

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent.
• Minimum of two years of previous experience as a cocktail server in a similar, high-volume environment.
• At least six months of previous cash handling experience.
• Strong knowledge of spirits, wine, champagne, and cocktails.
• Basic knowledge of food and beverage service standards.
• Ability to work a flexible schedule, including nights, weekends, holidays, and special events.
• Excellent customer service and communication skills; ability to engage guests in a warm and professional manner.
• Ability to build and maintain positive relationships with guests and team members.
• Must be willing to wear a branded, costume-style uniform as assigned, which may include form-fitting attire that accentuates the body and reveals areas such as legs, midriff, and neckline, in accordance with role and company image standards.
• Must be able to walk and stand for extended periods while wearing a minimum of 2-inch heels.
• Hair and makeup must be styled and maintained in a polished, professional manner before each shift, in line with departmental appearance guidelines.
• Polished appearance and confident demeanor; must meet department grooming standards.
• Ability to perform physically demanding tasks, including carrying and balancing trays, lifting up to 30 pounds, and standing/walking for extended periods.
• Must possess or be able to obtain an alcohol awareness card and Food Handler Safety Training Card.
• Must be able to qualify for licenses and permits required by federal, state, and local regulations.
• PREFERRED
• Knowledge of basic food and beverage service standards and table service techniques.
• Experience in marketing, social media engagement, or guest list development.
• Multilingual skills.
• Knowledge of Forbes and AAA standards.
• CERTIFICATIONS, LICENSES, REGISTRATIONS
• Must be able to qualify for licenses and permits required by federal, state and local regulations.
• PHYSICAL REQUIREMENTS
• Must be able to work effectively under time constraints and meet established deadlines.
• Must regularly lift and/or move up to 30 pounds.
• Must have the ability to push, pull, reach, bend, twist, kneel, and balance as needed to perform job duties.
• Must be able to stand and walk for extended periods, sometimes in confined or crowded spaces.
• WORKING CONDITIONS
• Must be able to work in a fast-paced, high-volume environment.
• Must be able to work in a noisy, smoky casino env

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