Customer Service Representative with German

Benefits

Additional Information

Do you love being around people and making them happy? If you're also a good listener and a bit of a problem solver with great communication skills, then you'll love being on the front line of making the magic happen! You know you're a good fit if you tick the following: Customer support experience is a plus. Proficiency in German at an advanced level, written, spoken, and reading skills, equivalent to Level C1. Medium English language knowledge (B2 level). Customer focus & passion for excellence with respect to treating and caring for customers. Has a pleasant, patient, and friendly attitude. Ability to communicate clearly, grammatically correctly, and professionally, both verbally and in writing. Communication skills: You'll turn your talent into a career. The need to be part of a top team: We're energetic, enthusiastic, and friendly. Willingness to work from our offices in different locations from Romania Purpose of the role: Serve as a first point of contact for inbound customer or employee questions, requests, and issues Provide customers with exceptional service by understanding their needs and requirements, offering accurate, thoughtful, and timely solutions. be assigned for one future-oriented, long-lasting and eminent client - an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc. Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country; Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L2 support); Be a member of the international, dynamic and innovative company environment.

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Company Intel

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