Deputy Manager

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Additional Information

Reference number: JR256670 Location: Liverpool Working pattern: Full Time, 37.5 hours per week Contract Type: Fixed Term Contract Number of roles: 1 Salary: £32,500 per annum We are looking for a Deputy Manager to join our team. We're looking for a passionate professional to join Kaplan Living, in the role of Deputy Manager, for our student residence in Liverpool. Reporting to the General Manager, you will assist with the running of the residences, ensuring a first-class residential and customer experience. To be considered for the role, you will need to demonstrate a track record of delivering excellent customer service, strong attention to detail and experience in managing people. You'll be part of a team which will provide a 'home from home atmosphere' to international students, offering a vibrant social community and a safe secure environment where students can relax. What you'll bring to the role The successful applicant will: Possess leadership and excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike Have a passion for customer care and a sensitivity to students needs - Have experience in a customer facing environment Have experience of working in an effective Health & Safety culture in line with legislation Be able to work to agreed budgets Have strong IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan's internal management systems Be willing to undertake training as required Ability to offer flexibility in working hours including provision of out of hours support in an emergency if required. Be conversant with the ANUK Accreditation Scheme Offer flexibility in working hours including the provision of out of hours support in an emergency if required Essential skills/ experience Have experience in customer service, hospitality or student service provision, ideally in an accommodation related area Be able to engage in teamwork Experience of budget management Ability to prioritise workload and meet deadlines What we do Part of Kaplan Inc., one of the world's most diversified education businesses, Kaplan Livingis a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.

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