Customer Service Manager

About the role

Envirogen Group is seeking a dedicated and experienced Customer Service Manager to join our team in Zandaam. As a global leader in water and wastewater treatment solutions, we are committed to providing exceptional service to our clients and ensuring their needs are met effectively and efficiently. In this role, you will be responsible for overseeing the customer service operations, managing a team of customer service representatives, and ensuring that our clients receive the highest level of service. You will handle customer inquiries, resolve issues, and implement service improvements to enhance customer satisfaction. Your ability to create a positive customer experience will be essential to the success of the role. The ideal candidate will possess strong leadership and communication skills, a customer-focused mindset, and a proven track record in managing customer service teams. You will need to have excellent problem-solving abilities, strong organizational skills, and the ability to work under pressure. If you are passionate about delivering outstanding customer service and are looking to make a significant impact within a dynamic organization, we would love to hear from you. Join the Envirogen team and contribute to our mission of providing effective and innovative water treatment solutions. Proven experience in managing customer service teams. Strong leadership and communication skills. Customer-focused mindset with a commitment to delivering excellent service. Strong problem-solving and organizational abilities. Ability to work under pressure and handle multiple tasks effectively. Permanent employment with an annual contract. The employment conditions are regulated in accordance with the Metal and Technology Collective Labor Agreement. The salary indication between 60 -70 euros In addition, working hours can be flexible, hybrid (2 days per week) is possible and you receive a mobile phone and laptop from the company.

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