Trendyol Express - Customer Experience Development Professionals

External

Trendyol · Istanbul / Maslak

Full-timeHybrid3mo ago

Mentoring

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About the role

Trendyol Express is the next-generation, global delivery platform that prioritizes customers, leveraging cutting-edge technology, flexible operational infrastructure, and a dedicated, strong team. With a fast-paced and collaborative culture, we overcome challenges through data, agility, and teamwork. As we expand across regions, we set new standards in logistics - delivering impact at every step. In this role, you will monitor end-to-end shipment processes, especially deliveries at risk of delay, and support actions to improve on-time performance. You will set and track operational KPIs, analyze routine reports, and conduct ad-hoc analyses to identify issues and improvement opportunities. You will collaborate closely with operations teams, follow up on ongoing projects, and share key insights. Additionally, you will monitor forecast performance and related risks, taking necessary actions to support smooth and efficient operations.

Requirements

Bachelor's degree in Logistics, Business Administration, Statistics, Economics, etc,
Minimum 2 years of experiences in logistics, cargo operation monitoring and actions in operation areas,
Excellent written and verbal communication skills in English,
Analytical mindset, customer and result-oriented approach,
Able to work in a dynamic and fast-paced environment,
Solution oriented and proactive,
Able to follow the work effectivel,
Strong communication, and able to adapt to teamwork.

Benefits

Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.Take the Next StepIf this role excites you, apply today, we look forward to taking the next step with you.Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.

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