Support Guru - 10-7 pm CST

About the role

OVERVIEW We are a customer service company that happens to provide IT services! We are based in USA (Miami & Chicago) looking to grow fast, and we work with passion and dedication to provide the best IT Support service we can! The number one goal of everyone in our team is to make our clients exceptionally happy. At CIO Landing , no two days are the same. By joining CIO, you are part of an ambitious team of changemakers who have a restless curiosity and a drive for ingenuity. We stand as a team, learning together! 🙌🏻 ⚡ We are not looking for job seekers. We want changemakers! ⚡ To apply, you should be reliable, self-motivated, and very methodical. Excellent customer service is a must! ⚡ We're driven by curiosity, passion, optimism, and the belief that everybody can grow 🚀 ⚡ We start from the basis of respect, taking ownership and having initiative, empathy, and attitude 🌈 RESPONSIBILITIES & TASKS Deliver customer satisfaction through exceptional service Quickly respond to customer requests as they arrive through phone calls, or ticket creation by the customer Ability to work in a team Communicate effectively with customers, keeping them informed of incidents or service requests progress, notifying them of impeding changes or agreed outages Escalate service requests that cannot be scheduled within agreed service levels Responsible for entering time as it occurs Ensure detailed service tickets are maintained for each service request Creation and maintenance of SOPs and documentation Report to Professional Services recommendation to reduce the amount of ticket IT support relating to technical issues involving Microsoft's core business applications and operating systems, as well as virtual environments built on Microsoft Hyper-V, Azure, and VMware Support services for Microsoft related technologies: Windows Server, Exchange, SharePoint, etc Support of cloud solutions for customers including Microsoft 365, Azure, and other software as a service application Support remote access solutions: VPN, RDP, Windows 365 Work Hours: Monday-Friday 10 am - 7 pm Central Time. EXCLUSIVE BENEFITS 💸 Salary in USD 💻 100% Remote - Work from anywhere in the world! 🎂 Birthday Leave - Enjoy your special day off! 💸 Internet & Wellbeing - Monthly bonus to support your connectivity and wellness. 💻 Top-Tier Technical Equipment - We provide a complete work setup (chair, monitor, laptop, headphones, keyboard, etc.). Plus, you keep your old laptop when it's time for an upgrade! 🏝️ Comprehensive Paid Leave - Including holidays, vacation, personal days, study days, moving days, and maternity/paternity leave. 🏝️ Additional Vacation Days: 1-2 years: Twelve (12) vacation days 3-5 years: Fifteen (15) vacation days 🎁 Flexible Rewards Program - Earn points and redeem them for vouchers, experiences, extra days off, dinners, and more! 🤝 Buddy Program - A peer mentor to guide you from day one. 💡 Referral Tech Program - Recommend great talent and get rewarded! 🩺 24/7 Virtual Medical Assistance - Health support whenever you need it. 👥 Shadow a Leader - Spend a full week learning from a top executive. 🇬🇧 English Classes - Improve your language skills with company-sponsored lessons. Only BS AS: 🏢 Monthly Coworking & After Office (Buenos Aires) - Get together with your team! Originally posted on Himalayas

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