Product Delivery Operations Manager

Responsibilities

• Steward Delivery Excellence: Design, implement, and evolve the delivery operating model at the block level, ensuring planning cadence, governance, and decision forums drive accountability and focus.
• Elevate Delivery Insights: Maintain high-quality delivery signals by championing Jira hygiene, defining key metrics, and upholding data standards, enabling clear and actionable delivery insights.
• Drive Informed Decision-Making: Own delivery metrics, dashboards, and analytics to surface risks, dependencies, and constraints, and drive prioritized improvement actions at the block and portfolio levels.
• Enable Alignment and Readiness: Provide transparent views into capacity, dependencies, and delivery health to enable roadmap alignment and operational readiness across teams and releases.
• Lead Continuous Improvement: Facilitate quarterly planning, delivery reviews, and retrospectives, identifying and driving process improvements that enhance delivery quality and team enablement.
• Champion Scalable Ways of Working: Drive adoption of fit-for-purpose practices and tools, fostering consistency and adaptability as the organization scales.
• Build and Coach Teams: Guide and mentor junior team members, cultivating delivery operations expertise and fostering a culture of collaboration, accountability, and excellence.
• Influence Cultural Change: Lead through influence, modeling best practices and driving cultural change that supports high performance and continuous improvement.
• Your impact will be seen in the clarity, alignment, and results achieved as you help teams translate strategic priorities into measurable outcomes.

Requirements

• 8-10 years of progressive experience in product management/delivery, Agile operations, or program management within technology-driven organizations.
• Deep understanding of delivery methodologies and frameworks at the portfolio, program, and team levels (such as Agile, Lean, or SAFe).
• Proficient with delivery and collaboration tools (e.g., Jira, Confluence), including establishing data standards and defining meaningful delivery metrics.
• Demonstrated ability to operate effectively across multiple organizational levels and build strong cross-functional partnerships.
• Exceptional communication, facilitation, and stakeholder engagement skills, with a talent for translating complex concepts for diverse audiences.
• Proven success in leading process improvements and driving organizational change that enhances delivery outcomes.
• Experience coaching, mentoring, and developing team members to build high-performing, empowered teams.
• Bachelor's degree in Business, Computer Science, Engineering, or a related field (Master's degree preferred).
• Keys to Success in this Role:
• Genuine excitement and curiosity for optimizing how products are delivered and supported.
• Outstanding interpersonal, analytical, and organizational skills.
• Collaborative teammate, skilled at working cross-functionally with product, technology, operations, data, and business teams.
• Passion for enabling teams and partners to maximize delivery value.
• Proactive leader who inspires and empowers teams, fostering a culture of continuous improvement and operational excellence.
• Dynamic coach, able to help teams transform how they work and deliver value.
• Adaptability and resilience in fast-paced, evolving environments.
• Current Freddie Mac employees please apply through the internal career site

Benefits

Additional Information

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it's at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: The Product Delivery Operations Manager is a key leader within the Digital division of the Multifamily line of business, playing a critical role in scaling and optimizing the delivery of our most innovative digital products and services. Your work will directly impact the success of our teams, ensuring that both internal stakeholders and external clients experience seamless, high-value solutions that drive business growth and industry leadership. Apply today and contribute to our mission to #makehomepossible! Our Impact: We execute the Digital Transformation roadmap with a clear vision. We deliver to the Multifamily industry digital marketplace where value is unlocked for partners in the ecosystem, through an end-to-end network of innovative products, unmatched experience, and supporting services.

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