Regional Chief Operating Officer

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Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: Why Choose Us? Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! Where Your Career is a Force for Good The American Red Cross is seeking a Regional Chief Operating Officer (COO) to serve as a key member of the Wisconsin Region senior leadership team. This role partners closely with the Regional CEO to drive execution of strategy, ensure operational excellence, and build a high-performing, mission-ready organization. Based in Milwaukee, this hybrid role provides strategic and operational leadership across a complex, two-state region , where mission is delivered across 5 chapters. The COO ensures that the systems, people, and infrastructure are aligned to deliver the Red Cross mission with excellence, equity, and efficiency. Why This Role Matters This role ensures that the Red Cross is ready every day , with the people, infrastructure, and systems required to respond to crises, support communities, and deliver on its mission. The Regional COO plays a critical role in shaping how the mission comes to life operationally , enabling teams across the region to do their best work and serve those in need. What You Need to Know The Regional COO is responsible for translating strategy into execution across all operational and administrative functions. This includes oversight of facilities, fleet, financial management, workplace operations, compliance, and cross-functional integration. The leadership team at the American Red Cross of Wisconsin includes Chapter Executive Directors who drive geographic presence and lead Chapter Teams, and Department Leaders (Regional Disaster Officer, Chief Fund Development Officer, Regional Volunteer Services Officer, and Communications Director) who drive streamlined mission delivery regionwide and manage people. This COO role is both strategic and deeply operational , requiring the ability to lead through complexity, navigate ambiguity, and deliver results through others. The COO: Leads a high-performing operations team while influencing leaders across all lines of service Ensures the region operates with readiness, resilience, and fiscal discipline Serves as a connector across mission delivery, corporate services, and community partners Models and drives a culture grounded in collaboration, accountability, inclusion, and innovation Where Your Career is a Force for Good Strategic Leadership & Execution Partner with the Regional CEO and leadership team to operationalize regional strategy , drive priorities, and ensure accountability across initiatives Serve as a trusted advisor and thought partner , helping navigate complex organizational challenges and opportunities Drive regional planning processes, track progress, and ensure alignment to enterprise priorities Operational Excellence & Infrastructure Oversee all aspects of regional operations including facilities, fleet, safety, and continuity planning Ensure operational readiness and internal emergency preparedness , including maintenance, compliance, and COOP planning Drive performance against key operational metrics, including: Timely completion of work orders, maintenance, and service requests Completion of facility assessments and regulatory compliance activities Lead large-scale operational projects (e.g., real estate transitions, site expansions, infrastructure modernization) People, Culture & Volunteer Workforce Collaboratively build and sustain a highly engaged, inclusive workforce of employees and volunteers Coach and develop leaders, fostering a culture of accountability, collaboration, and innovation Drive workforce outcomes aligned to national goals, including: Volunteer and employee experience measures (e.g., engagement, satisfaction) Growth in representing the communities we serve Financial Stewardship & Resource

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