Account Manager

Responsibilities

• Gathering and understanding job specific requirements from the customer to accurately enter jobs into production
• Align with Sales Rep on client expectations and service levels
• Communicating production schedules and updates to the customer, proactively managing production milestone dates, and tracking production status to ensure orders ship on time
• Resolving production-related issues to ensure customer expectations are met
• Providing sales support, including product, pricing, schedule, capacity, and production related requests
• Managing multiple accounts, programs/projects/tasks in a fast-paced environment
• Documenting and maintaining account specific standard operating procedures
• Leading regular scheduled meetings with the customer to discuss the status of current orders, quality, and forecast opportunities
• Maintaining favorable relationships with external customers and internal team members

Requirements

• Bachelor's degree and/or 2+ years of experience in customer service or customer support role
• Excellent written and verbal communication skills
• Detail oriented, strong organizational skills and ability to handle complex tasks
• Ability to solve problems effectively, respond to continually changing priorities and coordinate multiple projects
• Proficient in Microsoft PowerPoint, Excel, Word, and Outlook
• Project management skills
• Previous print industry or manufacturing experience
• About Taylor Corporation
• The Employer retains the right to change or assign other duties to this position.
• Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
• Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

Benefits

Additional Information

Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career . We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge , more variety, more pathways for professional growth - we should talk. W e're passionate about our work, we believe there is always a better way, and we're looking for people like you. Ready to reach your potential ? It's time to look at Taylor. Your Opportunity: Taylor is seeking an Account Manager in Fridley-MN who is responsible for providing the customer with positive, consultative, and service-based experience. In this role, you will act as the project manager liaison between the customer and manufacturing facility, to ensure projects are delivered on time to customer expectations while maintaining internal profitability goals. Work Authorization: To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

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