Digital Technology Product Owner, Customer

Responsibilities

• Product Ownership & Delivery
• Own and prioritize the product backlog for customer data initiatives, ensuring alignment to business value and program objectives .
• Translate business needs into epics, user stories, and acceptance criteria with a strong focus on data and integrations.
• Partner with engineering, architecture, and delivery teams to ensure solutions are feasible , well-defined, and delivered as intended.
• Customer Data Stewardship
• Act as a gatekeeper of customer data in Salesforce across Homeowner, Trade, and Dealer domains , ensuring data is properly and consistently organized.
• Define and enforce data standards, definitions, and business rules in partnership with Data Governance teams.
• Ensure customer data is structured for reliable reporting, analytics, and downstream consumption.
• Data Quality & Modernization
• Drive improvements in data quality , including de-duplication, validation, and standardization of customer records.
• Lead the product perspective on retiring CustomerCare and consolidating customer data into Salesforce.
• Ensure new processes prevent poor data quality and support long-term sustainability.
• Integration & Cross-Team Alignment
• Define requirements for system integrations and data flows across enterprise platforms.
• Coordinate dependencies across product, data, and IT teams to ensure aligned delivery.
• Ensure customer data is consistently and accurately consumed across systems.
• Stakeholder Collaboration
• Serve as the primary liaison between business stakeholders and delivery teams.
• Facilitate decision-making by clearly articulating priorities, trade-offs, and impacts.
• Provide clear, concise updates on progress, risks, and delivered outcomes.
• Insight & Continuous Improvement
• Develop a deep understanding of customer data and how it is used across the organization.
• Identify opportunities to improve how data is captured, structured, and leveraged .
• Proactively recommend new capabilities and use cases that drive business value.

Requirements

• 5+ years experience in Product Owner, Business Analyst, or similar roles
• 3+ years working in Agile delivery environments
• Experience with data-centric initiatives (data quality, migration, integration)
• Strong ability to define and manage and prioritize product backlogs, user stories, and requirements
• Experience working with Salesforce (data model and usage)
• Proven ability to collaborate across business and technical teams
• Experience with customer data domains and related processes
• Exposure to data governance practices and controls
• Experience with legacy system sunset or data migration initiatives
• Scrum/Product Owner certification (CSPO, PSPO)
• PAY RANGE:
• $90,039.00 - $139,561.00
• CULTURE AND BENEFITS:
• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health S

Benefits

Additional Information

ANDERSEN CORPORATION SUMMARY: At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live. Our portfolio of brands - Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ - is crafted to serve customers across the new residential, home improvement and light commercial building sector. Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality. JOB DESCRIPTION: As a Product Owner at Andersen Corporation, you will lead the delivery of the Cornerstone initiative - retiring our legacy CustomerCare application and transforming how customer data is structured, governed, and used across the division . You will own the product backlog, drive alignment across cross-functional teams, and ensure delivery of high-quality, trusted customer data capabilities. This role will evolve into long-term ownership of the Digital Technology Customer product, where you will serve as a steward of customer data and a proactive driver of business value. You will operate at the intersection of business, data, and technology - helping teams understand, trust, and better leverage customer data across Sales, CX, Marketing, and other domains - to improve the experience for our homeowner, trade, and dealer audiences.

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