Client Platform Engineer

About the role

Join our mission to empower teams through technology that supports AI-powered productivity. As an Client Platform Engineer , you'll play a hands-on role in maintaining and improving the systems, tools, and workflows that keep our engineers, AI researchers, and business teams running efficiently. You'll be the go-to expert for troubleshooting technical issues, managing devices and networks, and helping teams leverage the latest tools that power our AI-enhanced platform. This is an exciting opportunity to work in a fast-paced, forward-thinking environment where IT meets artificial intelligence. You'll collaborate with talented engineers and operations leaders, gaining exposure to automation and AI-enabled tools that shape the future of work.

Responsibilities

• Provide frontline IT support for employees across Windows and macOS environments.
• Troubleshoot hardware, software, and network issues to ensure minimal downtime.
• Manage onboarding and offboarding processes, including device setup, access provisioning, and account management.
• Maintain and optimize company systems such as Google Workspace, Slack, and security tools.
• Support enterprise conference AV systems to ensure reliable and high-quality meeting experiences.
• Collaborate with teams managing Okta identity management systems and implement automation for provisioning, access control, and monitoring.
• Contribute to IT process documentation and help scale support operations as the company grows.
• We're Looking For Someone Who
• 2+ years in IT Systems / Enterprise IT / Systems Engineering / DevOps-internal tooling , supporting internal customers (employees)
• Strong scripting skills (Python preferred; Go is a plus) and comfort integrating APIs/services
• Solid troubleshooting fundamentals across macOS/Windows endpoints , networking basics, and security hygiene
• Comfortable working in Linux environments and learning operational best practices (monitoring, patching, reliability)
• Able to work through ambiguous problems and coordinate with IT, Security, and Engineering stakeholders
• Write clear documentation and communicate tradeoffs in a practical, evidence-based way
• Identity and access workflows (Okta/Entra, Google Workspace/M365), provisioning automation

Requirements

• IAM patterns: access lifecycle automation, least privilege, access reviews
• Identity protocols: SAML, OAuth/OIDC, SCIM (working knowledge is great)
• Google Workspace and/or M365 administration
• Modern device management and endpoint security workflows (Kandji, Intune, Jamf)
• Partnering with Security on compliance initiatives or vulnerability management
• About Otter.ai
• Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are committed to building an inclusive and accessible workplace. We provide reasonable accommodations for qualified applicants throughout the hiring process.
• Accessibility & Accommodations
• Otter.ai is committed to providing reasonable accommodations for candidates with disabilities in our hiring process. If you need assistance or an accommodation during any stage of the recruitment process, please contact hr@otter.ai at least 3 business days before your interview.
• Salary range
• Salary Range: $155,000 to $185,000 USD per year.
• This salary range represents the low and high end of the estimated salary range for this position. The actual base salary offered for the role is dependent on several factors. Our base salary is just one component of a comprehensive total rewards package.
• #LI-Hybrid

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