Director of Global IT Ops

Responsibilities

• Strategic Leadership: Manage and mentor a global, multi-site team of IT Support Engineers and Systems Administrators across the US and Israel.
• Operational Excellence: Drive daily operations and long-term roadmaps for support services, ensuring high-touch service delivery and metric-driven performance.
• Automation & AI: Identify and implement AI-driven tools and automation frameworks for onboarding, offboarding, and routine ticket resolution to enhance efficiency.
• Cross-Functional Partnership: Act as a diplomat between IT and business departments to ensure IT is viewed as a strategic partner and enabler.

Requirements

• Extensive Leadership: 5+ years of experience leading global IT support and system administration teams in a high-growth technology company.
• Technical Foundations: 10+ years of total IT experience with at least 8 years in hands-on systems administration or IT operations.
• Global Management: Proven experience managing geographically dispersed teams (specifically US and EMEA) and a remote-first fleet.
• Language Proficiency: Full professional English fluency for global stakeholder management and executive communication.
• Advanced SaaS Expertise: Expert-level knowledge of Okta, Google Workspace, Slack, Zoom, and Zendesk.
• Modern MDM Mastery: Hands-on experience managing macOS and Windows environments, specifically using Jamf and Intune.
• Security Integration: Practical experience managing CrowdStrike or similar EDR solutions at scale.
• Strategic Implementation: Demonstrated ability to transition IT departments from reactive support to proactive, AI-powered service models.
• Scale Experience: Prior experience working in a global B2B SaaS or Cybersecurity company of similar scale to Axonius.
• Vendor & Asset Management: Experience managing complex procurement, hardware lifecycles, and AV systems.
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Benefits

Additional Information

The Director of Global IT Operations will lead our global IT Support and Systems Administration teams, serving as the strategic "face of IT" for a rapidly growing workforce. Reporting to the VP of Global IT & Systems, you will mature our service-facing technical functions by balancing high-level strategy with hands-on technical excellence. This role is pivotal in driving an automation-first culture that reduces user friction while maintaining a robust security posture across a cloud-native environment.

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