Skip to main content
Back to jobs

Merchant Onboarding Team Lead

External
Wolt logoWolt · Warsaw, Poland
Full-timeOn-site2w ago
DocumentationREST
Cover LetterConnect

Prepare for this interview

Elite

AI-generated questions, company research, and talking points tailored to this role

Responsibilities

  • Ensure operations efficiency and serve as the primary point of contact for the team when questions or issues arise
  • Conduct regular one-on-ones to monitor performance, provide feedback, and support professional growth
  • Ensure team members are well-supported, motivated, and trained
  • Hire and train associates to scale the Merchant Onboarding team
  • Collaborate with other teams (e.g., Sales, Support, Account Management) to ensure a seamless merchant experience
  • Analyze team performance metrics, identify inefficiencies, and implement improvements to processes and tools
  • Own and manage operational and strategic projects
  • Report to Merchant Operations Manager

Requirements

  • You have minimum 2 years of experience in in a managerial role
  • You speak fluent Polish and English
  • You thrive in a fast paced environment and are able to prioritize effectively
  • You are a natural doer - but knows how to efficiently delegate responsibilities and tasks
  • You are structured and understand the need for process documentation and data discipline
  • You are an analytical thinker and experienced working with data
  • Additional Information
  • If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
  • Compensation & Benefits for Poland

Benefits

Health Insurance:Comprehensive medical coverage through Medicover's Zdrowie Premium plan, offering specialist consultations, diagnostics, and routine check-ups for just PLN 1 per month.Participation is voluntary, with the option to extend coverage to family members for PLN 255.45 per month.Employee Capital Plans (PPK):Long-term savings program managed by Nationale-Nederlanden, helping employees build financial security for the future.Funded by monthly contributions of 2% from the employee and 1.5% from Wolt, with automatic enrollment for eligible employees under 55.MyBenefit Cafeteria:Monthly allowance of 106 points (1 point = 1 PLN) to spend on benefits like fitness or wellness passes, shopping vouchers, cinema tickets, or other discounts.MultiSport Card:MultiSport Light: 0.00 PLN employee cost & 74.00 PLN cafeteria deductionMultiSport Classic: 0.00 PLN employee cost & 101.00 PLN cafeteria point deductionMultiSport Plus: 30.00 PLN employee cost & 101.00 PLN cafeteria point deductionFitness benefit available through the MyBenefit Cafeteria platform, offering access to thousands of gyms, pools, and sports facilities across Poland.Employees have the option to select the card most suitable for their needs.Options:Annual Leave:Take time to rest, recharge, and do what matters most. Your annual leave may vary depending on your role or contract, but everyone gets plenty of time to unwind and find balance.The accrual of vacation days is determined by the terms of your employment contract.Full-time employees are entitled to 26 vacation days per holiday year, regardless of their employment history.Birthday Day Off:One extra paid day off each year to celebrate your birthday, available to all employees.Can be taken within sevHealth insurancePaid time off

Additional Information

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Job Description We are seeking a highly motivated and results-oriented Merchant Onboarding Lead to join our team in Poland. This role demands a strong commitment to providing exceptional support while ensuring the success of our team. The ideal candidate will be responsible for supervising the team, optimizing performance and guaranteeing that our merchant partners receive a top-tier, world-class experience.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Wolt? Share your experience

Interested in this role?

Apply on the company's website.

Cover LetterConnect