Front Desk Supervisor

About the role

We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission: To wow

Benefits

Additional Information

We're Sonesta International Hotels. The 8th largest hotel company in the U.S.-and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive -bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary Job Description Summary The Front Desk Supervisor is responsible for assisting Front Office Manager and Assistant Front Office Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Job Description DUTIES AND RESPONSIBILITIES : Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Monitor all VIP and special guest requests. Review Front Office log and Trace File daily. Fully comprehend and operate all relevant aspects of the Front Desk computer system. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Be aware of all rates, packages, and promotions currently underway as listed in the Red Book. Be familiar with all in-house groups. Beware of all closed out and restricted dates. Follow and enforce all hotel credit policies. Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed. Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable. Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel. Assist the G.S.M. in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log). Have knowledge of and assist in all emergency procedures as required. Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner. Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Responsible for issued house bank. Be able to perform all duties of Front Office Agent. Run room status reports in a timely manner and relay necessary information to affected departments and individuals. Monitor key control to maintain hotel security. Ensure the maximization of room revenue through Rooms Merchandising. Answer all guest inquiries in a timely and professional nature. Be involved in departmental meeting, planning and execution. Help maintain productivity levels at or above budgeted standards. Assist in training and cross training of new hires and current employees on QUALIFICATIONS AND REQUIREMENTS : High School diploma or equivalent required. Two years of previous hotel experience required. Previous background from the extended stay industry preferred. Ability to speak, read, and write fluent English; other languages beneficial. Professional verbal and written communication skills. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred. Problem solving, reasoning, motivating, organizational and training abilities preferred. Will be required to obtain a ServSafe certification. May be required to obtain a TIPS certification. Experience with Microsoft Office and Opera systems required. Valid driver's license required. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting or pulling items weighing up to 50 pounds. Frequently handling objects and equipment. Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Additional Job Information/Anticipated Pay Range Pay range is $28.00 to $29.00. The base pay offered may vary based on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience. Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: - Medical, Dental and Vision Insurance - Health Savings Account with Company Match - 401(k) Retirement Plan with Company Match - Paid Vacation and Sick Days - Sonesta Hotel Discounts - Educational Assistance - Paid Parental Leave - Company Paid Life Insurance - Company Paid Short Term and Long-Term Disability Insurance - Various Employee Perks and Discounts - Hospital Indemnity - Critical Illness Insurance - Accident Insurance Go Beyond @SonestaHotels

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