Specialty Care Navigator, Eating Disorders

Responsibilities

• Conduct telephonic screenings, brief interventions, and refer members to appropriate eating disorder treatment
• Apply active listening, psychoeducation, and motivational interviewing to support member goals
• Coordinate care plans and facilitate referrals within the Spring Health network
• Provide crisis management and safety planning as needed
• Maintain accurate and timely documentation within internal systems and EHR
• Collaborate with cross-functional teams (care support, provider ops, billing, etc.)
• Contribute to program development, team onboarding, and process improvements
• What Success Looks Like
• Timely connection of members to appropriate care
• High care conversion rate and positive clinical outcomes
• Strong member satisfaction (CSAT) and engagement
• Consistent documentation and follow-up within required timeframes
• Effective collaboration across teams

Requirements

• Required
• Independently licensed mental health professional (LCSW, LMFT, LPC) firmly required
• Ability to work Monday through Friday, 9am-5pm PDT or MDT firmly required
• 2+ years of clinical experience working with eating disorders firmly required
• Proficiency with motivational interviewing, diagnostic assessment, and triage
• Knowledge of evidence-based treatments for ED (CBT-E, Family-Based Treatment)
• Strong communication, organizational, and tech skills
• Commitment to diversity and inclusion
• Preferred
• Bilingual proficiency
• Experience in working with adolescents

Benefits

Additional Information

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. Specialty Care Navigator, Eating Disorders At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Clinical Director of the Eating Disorder Program, the Specialty Care Navigator - Eating Disorders will provide assessment, care coordination, and clinical support for members navigating eating disorder care. This remote role is part of the Care Navigation team and plays a critical role in delivering high-touch clinical support within our innovative specialty care vertical. The required schedule for this opportunity is Monday to Friday from 9am-5pm PDT or MDT.

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