Technical Product Owner

About the role

TripArc is hiring a Technical Product Owner to work alongside our Software Design & Architecture team, owning the cross-platform view that individual delivery squads can't maintain on their own. You sit across the platform - documenting how shared services connect, coordinating version currency across the stack, managing the intake of new services being elevated from squad-owned to platform-agnostic, and ensuring architectural decisions are captured and communicated where they need to land. You bring strong technical instincts, a working understanding of modern AI tooling, and the SDLC fluency to operate confidently from discovery through deployment.

Responsibilities

• Platform service governance
• Version and maintenance coordination
• Coordinating scheduled upgrades across platform services, bringing together the right engineering skills, scheduling the work, and tracking it to completion. An ongoing operational responsibility.
• Architecture and integration documentation
• Working with the Architecture team to document service contracts, integration patterns, and platform decisions in Confluence including data flow diagrams, dependency maps, API summaries, and decision logs.
• Cross-cutting requirements
• Eliciting and maintaining requirements that span multiple squads or product lines, surfacing shared dependencies early and aligning teams on platform contracts before they diverge.
• Emerging capabilities
• Supporting the evaluation and introduction of new platform capabilities like event sourcing, evolving NServiceBus patterns, and newer data and messaging tooling whilst coordinating across architecture and infrastructure stakeholders.
• AI Commons governance
• Maintaining TripArc's AI Commons: the shared repository of AI configuration, role guides, and skill packs across GitHub Copilot/Codex, Claude, and Cursor, keeping it current as AI tooling evolves.
• Infrastructure and DevOps partnership
• Coordinating with Infrastructure and DevOps on platform performance, Azure/AKS health, and AIOps initiatives. You ensure the right conversations happen and outcomes are documented.

Requirements

• Technical foundation
• 4-7 years in a Product Owner, Business Analyst, or technical solutions-focused role on software delivery teams
• Comfortable reading REST API documentation, OpenAPI/Swagger specs, and data models
• SQL fluency sufficient to support integration analysis and data validation
• Working knowledge of microservices architecture, event-driven patterns, and API design principles
• Familiarity with Azure, Kubernetes, and CI/CD pipelines - enough to ask the right questions and track the right work
• Exposure to NServiceBus or equivalent messaging infrastructure is an asset
• Hands-on with Jira and Confluence as your daily operating environment
• AI fluency
• Actively uses AI tools (Copilot, Claude, Cursor, or equivalent) as a standard part of how you work
• Experience with AI governance or shared AI configuration management is a meaningful differentiator
• Deep experience with AI-assisted development or agentic pipelines is a strong asset
• Process and communication
• Strong documentation instincts - you produce artefacts that reduce ambiguity, not just record discussions
• Comfortable facilitating cross-functional conversations with technical and non-technical stakeholders
• Able to hold a platform-level view while engaging at the detail a developer or architect needs
• Experienced managing multiple concurrent workstreams across teams with competing priorities
• Additional Assets
• Experience in travel, e-commerce, logistics, or marketplace platform environments
• Familiarity with MongoDB aggregation pipelines or document-oriented schema design
• Prior experience in a platform-level or architecture-support BA role
• How We

Benefits

Additional Information

Founded in 2017, TripArc is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry's best rates. As an industry leader in technology, purchasing, finance, HR and marketing, we know how to deliver solutions to travel professionals in the most effective way possible. With deep experience in partnering with two leading brands in the luxury travel space - Kensington Tours and Travel Edge - TripArc has real insight into the needs of tour operators and travel agencies today. TripArc's goals are simple. To make our network of over 1400 travel entities more profitable, efficient and help them create truly unique travel for their clients.

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