French Teammate (CS Agent)

About the role

The French Customer Service Agent will be the primary point of contact for our French-speaking customers, providing exceptional support, information, and resolution for inquiries across multiple communication channels (phone, email, and chat). This role requires native-level fluency in French, strong problem-solving skills, and a commitment to delivering a world-class customer experience.

Responsibilities

• Customer Interaction: Manage and respond promptly to all incoming customer queries, complaints, and suggestions via phone, email, and live chat, primarily in French .
• Issue Resolution: Diagnose and effectively resolve customer issues and complaints with empathy, professionalism, and a solution-oriented approach, aiming for first-contact resolution .
• Documentation: Accurately document all customer interactions, case details, issues, and solutions in the Customer Relationship Management (CRM) system .
• Knowledge Application: Continuously develop and maintain an expert level of knowledge regarding company products, services, and policies .
• Collaboration & Escalation: Collaborate with internal departments and escalate complex or recurring issues to the appropriate team (e.g., Technical Support, Management) when all frontline options are exhausted .
• Quality & Compliance: Ensure all communications (both French and English) adhere to high standards of grammar, tone, and the company's brand voice and quality guidelines .
• Operational Adherence: Maintain schedule adherence and meet department standards and goals for key performance indicators (KPIs) such as average handle time, customer satisfaction (CSAT), and quality scores .
• Outbound Calls: Periodically make outbound calls to customers to follow up on a variety of issues or complete service-related tasks .

Requirements

• Language Fluency: French: Native or near-native fluency is mandatory (B2/C1 written and spoken) .
• English: Professional working proficiency (B1/B2 level or higher) is required for internal communication, training, and documentation .
• Experience: Previous experience (e.g., 6 months to 2 years) in a customer service, call center, or support role is a strong advantage . No particular experience required for an entry-level role .
• Technical Skills: Confident computer skills and the ability to navigate multiple systems and internet applications simultaneously . Experience with CRM software (e.g., Zendesk, Salesforce) is a plus .
• Soft Skills: Exceptional active listening, empathy, problem-solving, and time management skills .
• Work Environment: Flexibility to work in shifts, including mornings, weekends, and holidays, as needed by a 24/7 or extended hours of operation (HOOP) environment .
• How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

Benefits

Additional Information

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

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