Customer Service Consultant

About the role

Salary: £32,000 (Depended On Experience) + Commission + Excellent Benefits Customer Service Consultant- Dartford Kent CP Hart - Hybrid Working So, who are we? We are C.P. Hart part of the Wolseley Group, a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the competitive salary, there are also benefits on tap including annual leave 24 days (increasing with length of service), a generous pension scheme (matched up to 9%), enhanced maternity & paternity cover, potential to earn bonuses, and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! As a Customer Service Consultant based in Dartford Kent youll be responsible for: Handling customer queries efficiently via phone, email and online platforms, ensuring prompt and professional communication. Providing technical advice and troubleshooting support on bathroom products, installations and spare parts. Follow up on customer cases to ensure swift resolution and maintain high levels of customer satisfaction, inline with C.P. Hart values. Stay up to date with new product ranges, technical advancements, and best practices to provide accurate advice. This role is a full time, permanent position, 37.5hrs per week, Monday to Friday 09:00-17:30 with 1hrs break. No weekend work required, office based role with hybrid opportunity 3 days in the office and 2 days working from home. And heres what wed like you to have: Proven experience in a customer service, aftersales, or technical advisory role, preferably within the bathroom, plumbing, or interiors industry. Strong technical understanding of bathroom products, including fittings, installations, and plumbing systems, or a willingness to learn and develop this knowledge if not already possessed. Excellent problem-solving skills and a proactive approach to customer resolution. Exceptional communication skills, both written and verbal, with the ability to explain technical information clearly. We look forward to receiving your application! #ACHS150

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