Technical support engineer
External
Huashu Technology · Ubi 55, SingaporePrepare for this interview
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About the role
Technical Support Engineer - Job Requirements Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. 3+ years of experience in technical support, customer support, or a related technical role. Strong knowledge of operating systems, networking concepts, and troubleshooting methodologies. Familiarity with cloud platforms, SaaS products, APIs, and database systems is preferred. Excellent problem-solving and analytical skills with the ability to diagnose and resolve technical issues efficiently. Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. Customer-oriented mindset with a commitment to delivering high-quality support and service. Ability to prioritize tasks, manage multiple cases simultaneously, and work under pressure. Experience collaborating with cross-functional teams, including Engineering, Product, and Customer Success. Fluency in both English and Chinese is required.
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